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Melton Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (297 reviews)

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4.59

Based on 297 reviews, last reviewed 19th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

10%

Latest highest rating:

5

Truely customer centric and want to help Truely customer centric and want to help Reviewed on: 19th February 2026

Latest lowest rating:

2

In 5 years of having a mortgage with The Melton have... In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You h... Read more Reviewed on: 6th December 2024

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About this product

Melton Building Society compare thousands of mortgages from over 90 different lenders.

You can apply for a range of mortgages through Melton Building Society including buy to let, retirement, shared ownership, self-build and renovation and first-time buyer.

Melton Building Society mortgage reviews help you find out what it’s like to be a customer. If you’ve used Melton Building Society before, you can also leave a review and share your experience.

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Melton Building Society Mortgages reviews (297)

Re-mortgage

I have been with Melton for 2 years having mortgage . I was worried that my re-mortgage will be very difficult and complicated. I spoke with very helpful, competent and polite consultant Billy who helped me with everything, including paperwork and keeping everything on time. I want to say big thank you for his help. Reviewed on: 30th July 2022

Brilliant!

Angie was really helpful and explained everything very clearly, very happy that I’m able to port my mortgage! Reviewed on: 27th July 2022

Reply from Melton Building Society This is great to hear, thanks Kim! Response date: 28th July 2022

GREAT SERVICE

MMBS provide friendly, efficient service which has not changed in the years I have been with them. Information is clear, easy to understand. Any query is dealt with promptly. Reviewed on: 25th July 2022

Reply from Melton Building Society We are delighted we could help, thanks Madeleine! Response date: 26th July 2022

Prompt service

Thank you Billy for your assistance and prompt replies Reviewed on: 21st July 2022

Reply from Melton Building Society Great to hear, thanks Kate! Response date: 26th July 2022

People good, process could be better

Billy very prompt and helpful with a product transfer for my client. PT instructions need clarifying on website though, as not very clear at all. The two forms required for a straight PT could be combined into one, or it should be clearly stated on the website process that you need both. Plus, wet signatures are not always easy for clients, Adobe etc should be an option. However, not a huge hassle and happy overall with the service, considering the meltdown many lenders are currently in. Reviewed on: 21st July 2022

Reply from Melton Building Society We are delighted to have helped, thanks Tim! Response date: 21st July 2022

Offer request

We needed a copy of the Mortgage Offer for a client's PT and Billy Dexter CeMAP Diploma, CeRER was very helpful, keeping me updated when there were delays and got the offer to me via email. Great service, thank you. Reviewed on: 21st July 2022

Reply from Melton Building Society Thanks Julia, it's great to hear such good feedback. Response date: 21st July 2022

Hassle Free Product Switch

Billy Dexter made it so easy to switch that I didn't have to contact my mortgage adviser. Well done. Reviewed on: 20th July 2022

Reply from Melton Building Society We are happy to hear it, thank you! Response date: 21st July 2022

Always easy, pleasant and quick.

We have been with Melton for a number of years now and we always have good correspondence, and it is so straight forward when it comes to renewals or any queries we might have. Reviewed on: 19th July 2022

Reply from Melton Building Society We are delighted to have helped, thank you Tanya! Response date: 20th July 2022

Excellent service and a stress-free experience

Caitlin and Billy were both very helpful, talked us through our re-mortgage options and had the paperwork emailed over to us the same day. Great service. Reviewed on: 19th July 2022

Reply from Melton Building Society Great to hear it. Thanks Steve! Response date: 20th July 2022

Product transfer

Dealt with Billy who was prompt and very helpful Reviewed on: 12th July 2022

Reply from Melton Building Society Great to hear this, thanks Chris! Response date: 18th July 2022

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