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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.77 (2236 reviews)

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4.77

Based on 2,236 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Metro Bank Business Banking reviews (2236)

Thieves

Possibly the worst bank iv ever been with. Not trustworthy at all. I wouldnt recomend anyone go with this bank. Reviewed on: 13th January 2022

Poor customer service

Incompetent employees, never help you or explained properly anything about their products. Completely inaccurate company. Give wrong suggestions as well and after that it reflects on you by them taking bad decision. Lots of locked account without explanation or resolution nor help Reviewed on: 11th January 2022

Worst customer service and follow up

Metro bank agreed to response by 3 working days on application result but finally I still can't get any update for 3 months even I chased for few times and raised a complaint. Just get the response on the complaint, advised that they are following correct process. I won't use this bank again!! Reviewed on: 3rd December 2021

Incompetent, slow, "understaffed" bank that is more of an excuse generator

Setting up a new business account with them is next to impossible. Beyond all the usual credit checks etc (and being unable to cope with someone who does not possess photo ID) they require a combination of documents a new business don't have. They want you to provide: existing bank account showing trading, a lease, a supplier invoice etc. Which part of NEW BUSINESS do they not understand. If you're an Etsy shop or a maybe breaking into freelancing you might have these, but an actually NEW business? Utterly inept Reviewed on: 4th November 2021

Disgusting service

Disgusting lack of service for business customers! Have been a business customer for 7 years and the service is non-existent! If you call the bank they tell you to call your business manager dor anything. Have now been calling the business manager for 2 weeks and he does not answer his phone. Left several messages and he does not call back. Have now got an email address and have emailed… and still no reply! For weeks! Absolutely awful treatment of your customers!! STAY AWAY! Reviewed on: 27th September 2021

Id give no stars if I could

Metro bank is a terrible restrictive bank. I have only used my card to send payments to my mum and buy crypto like Bitcoin. I was sent Mail saying “your account is being shut down” with no reason. This implies metro bank is not friendly towards crypto users, and would prefer to decide for you where you should spend your money. I’m absolutely disgusted with this bank, RBS is much more Bitcoin friendly by the way. Reviewed on: 19th September 2021

Want to set up a Business Account ? You are a new Business ? Metro Bank - "Get Lost"

We are a New Business so of course would like to set up a Business bank Account. This is our first start up business venture. Metro bank says - "Banking for businesses that put people first...." Also Metro bank says – “No we don't want any newly set up business as a customer....” After being declined online, Obviously, this brand-new business entity does not have a credit history - it’s a few weeks old. I rang a lovely person at Metro who was very polite. She said Metro bank has run a credit search and declined because we do not have a credit history. Me - Ok - but how do we work around this because (a) we are a new business and (b) we want to become a customer of Metro Bank. Metro bank – “No way......”. So – at some point in the future with hardwork/blood/sweat & tears willing - our new business has a very credible & solid credit history - I really must remember to switch and bring all our money and give it to Metro Bank.....(I do love a bit of sarcasm......) Good Luck to Metro Bank for the future - our paths will never cross again.... Reviewed on: 3rd August 2021

Not Recommended

Not recommended When there is a problem they would not fix it and will mess it up with really awful customer service. This does not make up for the longer opening hours etc. I would not recommend this bank as you will need a bank that sorts out issues and not make it worse. I have an issue currently where the bank is holding MY money £500 in a holding account and said it might take 6 months to get it back and they would not give me any update. Reviewed on: 27th July 2021

Staff not up to the job of providing commercial banking.

Staff are not up to the job of providing commercial banking. They freeze bank accounts without notice or reason. Dishonest, disrespectful staff incapable of dealing with regular commercial banking requirements. Under no circumstances should you bank at Metro Bank if you are a small business. Reviewed on: 1st July 2021

Fantastic and caring service

I opened a Business Bank Account and I Was taken a back how supported the staff were... The staff I dealt with really listened and I immediately opened an account. I’ve had phone call from senior manager in the bank to ask if all is ok. I’ve talked to family and friends about this bank Reviewed on: 17th April 2021

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