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Metro Bank: Mortgage reviews

Name: Mortgage
Rating: 3.29 (38 reviews)

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2.91

Based on 38 reviews, last reviewed 30th Jul 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

3 star

2 star

42%

Latest highest rating:

5

Excellent service Staff always helpful when contacting then via telephone - clear answers to questions and timely actions and responses. I have always had good service ... Read more Reviewed on: 30th July 2024

Latest lowest rating:

1

Residential mortgages Why are Metro not lowering their mortgage rates? It’s outrageous they are still over 6% Reviewed on: 9th January 2024

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About this product

Metro Bank Mortgage reviews (38)

Review of the Metro Bank, Mortgage:

Metro Bank fail to show flexibility and forbearance in response to Covid-19 crisis

I have a 5 year fixed rate buy-to-let mortgage at 3.59% with Metro Bank which expires in August this year. My tenants who have been at the property for 4 years asked if they could pay £600 less per month because they have both lost work since outbreak of Covid-19. I agreed to this because I'm listening to the government's message that it is incumbent on all of us to support our fellow citizens during this crisis. I asked Metro Bank if I could leave my mortgage 4 months early to move to a mortgage rate which is half the rate I'm currently paying and would allow me to continue to provide a roof over my tenants heads. Metro Bank told me I would have to pay £2,307.55 in early redemption charges. I asked if this could be waived and they refused. I am very, very disappointed. Metro Banks's response is definitely not in the spirit of flexibility and support which the government has called upon us to demonstrate. I sent an email to the Metro Bank Chief Executive Daniel Frumkin and the reply was definitely not from him. Shame on Metro Bank that they would prefer to continue to make money from me at a higher interest rate at the expense of keeping a roof over the heads of vulnerable tenants. Reviewed on: 9th April 2020

Mortgage renewal info joke

Terrible time trying to get mortgage renewal info, how hard is it to email the info? Very according to metro. Not everyone wants to spend time speaking in the phone. Not helpful, not accessible to all, not recommended Reviewed on: 3rd April 2023

So helpful !

Amazing, so helpful! So easy to save up and know I can always rely on their amazing customer service Reviewed on: 16th March 2023

Fat cats

A standard variable rate of 7.5% when the BOE base rate is 4% is too high. Metro became the bank of choice when they appeared to be better value than the big five, but they have been quick to copy them and become fat cats themselves Reviewed on: 11th March 2023

Easy to use the bank

Always found the people I deal with pleasant and always willing To go that extra mile to help Reviewed on: 11th March 2023

Brilliant and Fantastic from beginning to end.

I took out a mortgage with Metro and the process was not complicated as others. The advisor was professional, knowledgeable, courteous, kind and extremely helpful. Making a process that is normally very stressful less so. Very pleased with the overall experience! Thank you Metro. Reviewed on: 10th March 2023

The best services it offer. The best bank in the UK

Wonderful and soecial. Offer very professional service and advice. Very quick and anazing. Reviewed on: 10th March 2023

Friendly and best staff

As we opened metro bank account Reviewed on: 10th March 2023

Good

Very good Better bank in uk and I pass for other people you can trust Reviewed on: 10th March 2023

Metro all the way

They just simple the best bank out there. Reviewed on: 10th March 2023

Durable

Their ready to help in all aspects of banking Reviewed on: 10th March 2023

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