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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Really happy with Mettle’s platform and service.

5
Really happy with Mettle’s platform and service. It supports my business and enables me to be “ on the move”. I like the ability to create virtual pots of money ( helps for tax purposes) and the gentle prompts to categorise transactions Reviewed on: 18th March 2025
David L's avatar
David L

invoice directly from app, no extra cost

5
I really like the fact you can invoice directly from the banking app at no extra cost. Reviewed on: 18th March 2025
Debbie r's avatar
Debbie r

Very happy customer

5
Extremely well thought out app and therefore a doddle to use. Excellent customer service when required. Swift response time to queries and friendly knowledgeable staff. I have been with Mettle for a few years now and will never change to any other bank. I always highly recommend to my customers, family and friends. Reviewed on: 18th March 2025
Rupert P's avatar
Rupert P

I am a new and small business owner...

5
I am a new and small business owner and I have found Mettle to be fantastic. I particularly love the 'Pots' payment system which allows payments in to be automatically cordoned off for tax and savings, as well as being able to easily categorise payments out. I have found the customer service to be excellent too. I have recommended Mettle to many friends who run small businesses too. Reviewed on: 18th March 2025
Imogen B's avatar
Imogen B

Communication is Superb

5
Anytime I have a query, the chat line is always very responsive Reviewed on: 18th March 2025
Drew's avatar
Drew

Highly Recommended for Sole Traders!

5
Mettle has been a game-changer for me as a sole trader. The account is incredibly easy to use, with a neat and uncluttered app that makes managing finances hassle-free. I also appreciate the web access, which adds convenience when working from my laptop. One of the biggest advantages is that there are no hidden costs—it's truly affordable and transparent. Plus, the fact that FreeAgent accounting software is free for Mettle customers is a huge bonus. It simplifies bookkeeping and saves money on accounting software! Overall, Mettle is a fantastic choice for small businesses and sole traders. Highly recommended! Reviewed on: 18th March 2025
Johnlee S's avatar
Johnlee S

Staff at Mettle have always been friendly efficient...

5
Staff at Mettle have always been friendly efficient and sorted out my issues in a very timely and helpful manner. Can’t fault the app all the support and I wouldn’t go anywhere else for my small Banking needs. Reviewed on: 18th March 2025
Richard H-J's avatar
Richard H-J

Self employed ? Mettle is the solution.!

5
I am a sole trader …: So! I need accurate, easy to use for me and my customers, reliable and trustworthy!! Mettle covers it all !!! Reviewed on: 18th March 2025
Duncan Grieves Gardening 's avatar
Duncan Grieves Gardening

Nothing to fault for handling my small business needs.

5
Nothing to fault for handling my small business needs. Really love the straight forward app. Reviewed on: 18th March 2025
Theresa L's avatar
Theresa L

Seamless Banking!

5
Mettle has been a great banking option for my SME. It has provided all necessary services. Reviewed on: 18th March 2025
JVR's avatar
JVR

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