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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.82
Based on 4,591 reviews, last reviewed 21st Jun 2026
30% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Exceeded expectations: super user friendly. I have recommended Mettle because my experience has been so positive on all levels. Reviewed on: 21st June 2026
Juno's avatar
Juno

Latest lowest rating:

1

Mettle has been a good business bank for me to... Mettle has been a good business bank for me to use Reviewed on: 8th May 2026
Gavin 's avatar
Gavin
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4591)

Very happy customer

5
Extremely well thought out app and therefore a doddle to use. Excellent customer service when required. Swift response time to queries and friendly knowledgeable staff. I have been with Mettle for a few years now and will never change to any other bank. I always highly recommend to my customers, family and friends. Reviewed on: 18th March 2025
Rupert P's avatar
Rupert P

I am a new and small business owner...

5
I am a new and small business owner and I have found Mettle to be fantastic. I particularly love the 'Pots' payment system which allows payments in to be automatically cordoned off for tax and savings, as well as being able to easily categorise payments out. I have found the customer service to be excellent too. I have recommended Mettle to many friends who run small businesses too. Reviewed on: 18th March 2025
Imogen B's avatar
Imogen B

Communication is Superb

5
Anytime I have a query, the chat line is always very responsive Reviewed on: 18th March 2025
Drew's avatar
Drew

Highly Recommended for Sole Traders!

5
Mettle has been a game-changer for me as a sole trader. The account is incredibly easy to use, with a neat and uncluttered app that makes managing finances hassle-free. I also appreciate the web access, which adds convenience when working from my laptop. One of the biggest advantages is that there are no hidden costs—it's truly affordable and transparent. Plus, the fact that FreeAgent accounting software is free for Mettle customers is a huge bonus. It simplifies bookkeeping and saves money on accounting software! Overall, Mettle is a fantastic choice for small businesses and sole traders. Highly recommended! Reviewed on: 18th March 2025
Johnlee S's avatar
Johnlee S

Staff at Mettle have always been friendly efficient...

5
Staff at Mettle have always been friendly efficient and sorted out my issues in a very timely and helpful manner. Can’t fault the app all the support and I wouldn’t go anywhere else for my small Banking needs. Reviewed on: 18th March 2025
Richard H-J's avatar
Richard H-J

Self employed ? Mettle is the solution.!

5
I am a sole trader …: So! I need accurate, easy to use for me and my customers, reliable and trustworthy!! Mettle covers it all !!! Reviewed on: 18th March 2025
Duncan Grieves Gardening 's avatar
Duncan Grieves Gardening

Nothing to fault for handling my small business needs.

5
Nothing to fault for handling my small business needs. Really love the straight forward app. Reviewed on: 18th March 2025
Theresa L's avatar
Theresa L

Seamless Banking!

5
Mettle has been a great banking option for my SME. It has provided all necessary services. Reviewed on: 18th March 2025
JVR's avatar
JVR

The service is good especially with the link to Free...

5
The service is good especially with the link to FreeAgent. However customer service ideally needs to be 7 days a week Reviewed on: 18th March 2025
Natalie B's avatar
Natalie B

Great Business Account

5
My account was opened without any issues and since then I have had no issues with my account and in particular I find the Pots very useful. Reviewed on: 18th March 2025
Simon A's avatar
Simon A

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