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Monese: Money account reviews

Name: Money account
Rating: 4.57 (5957 reviews)

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4.57

Based on 5,957 reviews, last reviewed 26th Jun 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Super Bank Super Bank , all ist easy good bank Reviewed on: 11th June 2026

Latest lowest rating:

1

Hidden fees and stealing money. Monese are stealing money fro. Customers with no upfront notice and no warning. They have hidden fees when they say transfers are free they should be ... Read more Reviewed on: 26th June 2026

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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

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Monese Money account reviews (5957)

Travelling for a holiday - Monese decides to close my account on day 1

Monese risk department emailed me in November, after having withdrawn some cash out of an atm while i was in holidaying in London. I answered and they never got back to me, leaving the account open. I came back to London after 4 months, this time to attend a wedding and they just close the account, block my money and tell me to email them the account details to where i want the funds to be transferred. After 6 hours of providing them with an account number in the UK itself, well knowing that Fast payments are almost instantaneous, I am still waiting. I can understand they are working, but seriously, get a grip. Monese had 4 months to let me know something was wrong, to try to get an information, but no, they were satisfied with what I had told them and kept quiet - silence is acceptance. Just poor service - you can't leave people stranded like that, specially when they are not in their home country. Reviewed on: 7th March 2022

PLEASE NOT OPEN MONESE

Never open MONESE account if you dont want to lose your money! Please look after what the people written from Monese! Reviewed on: 1st March 2022

This peuple are SCAMS

I had someone buying my car with a bank transfer but this motherfuckers did not realised the money is being over 6 months. If anyone can help please share the quick way to get this resolved. They don’t care about anyone. Reviewed on: 27th February 2022

Monesse blocke my account on 8th january with money in and they never get back to me

on 8th january i made transfer from my halifax account into monesse acount and they block my account and nobody explain nothing seems like disaapear.. since 2 months ago haven t get any answer yet .. what should i do ? Reviewed on: 27th February 2022

Blocked thousands of accounts !!!

Recently I had trouble accessing my monese account. I didn't have a problem logging in but the landing page said "we will be in touch via email" etc. I could not access my money so I desperately called, emailed and called again but no response. Customer services hung up after putting me on hold for over an hour, twice. No response from my emails either. I was horrified to discover that this has happened to thousands of people and monese is not responding, citing they cannot respond for security reasons. Some people cannot access wages etc leaving them in terrible trouble. On investigation I see the same issue on forum after forum. DO NOT OPEN A MONESE ACCOUNT. I have requested my account be closed etc but am still being ghosted by them. Essentially they have stolen hundreds of thousands of pounds from people without consequences to their banking license or investigation by the FSA. Take a look online to read about peoples experiences. I was shocked and cannot believe I find myself in this predicament. PLEASE BE WARNED. Up till now I would have recommended them but this is very alarming. Reviewed on: 21st February 2022

Irena makulova

the worst bank in the world stopped my account without reason it's more than a month and nobody tells me or picks up my phone I'll have to deal with lawyers because of the bank I can't work normally these are all my money I have at the bank Reviewed on: 21st February 2022

Help center turns in 5 days and hidden depositing cost

I deposited some money through PayPoint because in their help center the "cost" for depositing money is hidden in other links. Although they write "you can deposit at paypoints" with big puntos they hide the cost. Reviewed on: 19th February 2022

lux

cool wery good card fas working. Reviewed on: 18th February 2022

I recommended this card is very nice

Good fast nice ant profesional bank card Reviewed on: 16th February 2022

Bad Service

Bad service, close my account with money inside and no response from customer service for more than 6 months Reviewed on: 12th February 2022

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Monese: Money account reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money account now

Monese Money account reviews (5957)

Travelling for a holiday - Monese decides to close my account on day 1

PLEASE NOT OPEN MONESE

This peuple are SCAMS

Monesse blocke my account on 8th january with money in and they never get back to me

Blocked thousands of accounts !!!

Irena makulova

Help center turns in 5 days and hidden depositing cost

lux

I recommended this card is very nice

Bad Service

Review Monese: Money account now

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