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Monese: Money account reviews

Name: Money account
Rating: 4.57 (5957 reviews)

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4.57

Based on 5,957 reviews, last reviewed 26th Jun 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Super Bank Super Bank , all ist easy good bank Reviewed on: 11th June 2026

Latest lowest rating:

1

Hidden fees and stealing money. Monese are stealing money fro. Customers with no upfront notice and no warning. They have hidden fees when they say transfers are free they should be ... Read more Reviewed on: 26th June 2026

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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

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Monese Money account reviews (5957)

Account blocked

They block my account, where I was receiving my salary without any reason . No explanation. 2.5 weeks past I still cannot get the money out of there. Customer service is very poor! It was a mistake to send my salary to Monese account! Reviewed on: 8th November 2021

Blocked account without any reason

Monese - cheap company. Blocked my account 10 days ago ant dont answer at all. Not recommend to open accounts here! Reviewed on: 2nd November 2021

Blocked my account

They are not at all responding. They emailed me and said they will respond in 7 working days, but it has been more than 8 days. They posed a question to which I promptly responded, attaching documents that I mailed to them. My account has a balance of more than $3,000. To pay my sister's fees that I borrow money from my friends. [email protected] and [email protected] not at all responding from my any mails. I'm at a loss I don't know what to do next. College fees are still pending and my friends amount I have to return back to them. They're literally playing. Reviewed on: 25th October 2021

Blocked Account - Don't Open An Account!

I recently opened a Monese account and after having money deposited into my account, I was locked out. I have contacted the support team numerous times within the last month with no avail. Absolutely terrible service, DO NOT OPEN AN ACCOUNT! Reviewed on: 12th October 2021

Fucking scam

They blocked my account without reason they stole my kids money !!! We dont have for rent or food they keept my money from chbc and dwp... i have allready contacted the police and i hope you monese will end in hell Reviewed on: 7th October 2021

I can't access to the only funds I have, I'm very scared

For more then 20 days I can’t access my life savings, and I can’t get a hold of Monese despite many efforts. I deeply regret the trust I put in you. I want to access my funds immediately! I used the account for nothing but to receive my salary and to make my day-to-day expense like rent, supermarket, restaurants, clothing etc. No unusual expenses, exchanges, or in-or-out funds. I only bought a new phone and started using it, which blocked my access to the app. My card still works but it’s going to be expired in less than a month. What am I going to do?! I don’t have any funds other than this account. Please open my access immediately! I’ve been using Monese for over 3 years and trusted you with all my savings. I had more than £14K in my account and I don’t have access for 20 days now. I contacted support several times, they say the Compliance team will get back to you “as soon as they can” or “as soon as possible”. That’s not good enough when you are taking this long and when all my life savings are at stake! I had planned expenses to take care of and I read people can’t get their money for many months, I’m very worried, what am I going to do if that happens to me?!. I provided video identification from the app after I lost access. I was told somebody would contact me and tell me what to do. You are not contacting me. Even if there was a case in the Compliance team nobody for asked any information for 20 days! Please give me access back immediately. You are crushing so many peoples’ dreams, put them under difficult financial circumstances with no communication. You don’t care about helping any of your customers, just automatic responses that hiding behind your responsibilities against fraud while you are leaving so many people feeling insecure with their own money, feeling scammed. This is far from being right and should be made public. I’m going to Financial Ombudsman, FCA, and whoever authority I can help my situation or others like me. My Monese ID is - M6545404 Reviewed on: 5th October 2021

URGENT: Account Blocked

Date: 4th October My account has been blocked by Monese since a few days without any notification. The app does say "You will receive an email shortly that will explain what you need to do next" But I have not received any email or notification. It was only when I opened the app that I saw my account blocked. I have tried to contact monese support and also offered to help if they need anything from me but to no avail. I have repeatedly mentioned that I am heavily dependant on my funds in Monese. I constantly emailed them but to no avail. This is my own genuine experience and therefore, I have inserted the date above to keep updating trustpilot and viewers of any updates regarding my case. Reviewed on: 4th October 2021

Block account please unlock

good evening it already sucks me every day I call I write and write on Facebook and tviteru but I have not received any answer !!! kindly realize that according to the law you do not have the right to block my account for so many days and if you ignore you know that it is a criminal offense and I can sue you for ignoring and illegally withholding my account !!! so this is my last email from my side !!! I warn you that I will not hesitate to sue you and I will be very happy if it goes wrong without a lawsuit. best regards dusan majiros Monese ID M6354941 Reviewed on: 2nd October 2021

Blocked account

Had my account blocked for 3 weeks now they don’t care they don’t answer emails only way to get your money back is legal people but then again that takes months now how many people have to go to them Reviewed on: 24th September 2021

SCAM!!! BLOCKED ACCOUNT

After 3 years O change my phone and they blocked my account for no reason. They say they'd be in touch shortly but it's been a week now. I want my money back. How did you all solve this? Reviewed on: 20th September 2021

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View resource hub

Monese: Money account reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money account now

Monese Money account reviews (5957)

Account blocked

Blocked account without any reason

Blocked my account

Blocked Account - Don't Open An Account!

Fucking scam

I can't access to the only funds I have, I'm very scared

URGENT: Account Blocked

Block account please unlock

Blocked account

SCAM!!! BLOCKED ACCOUNT

Review Monese: Money account now

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