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Monese: Money Account reviews

Name: Money Account
Rating: 4.7 (5954 reviews)

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4.70

Based on 5,954 reviews, last reviewed 21st Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5954)

Absolutely horrid customer service

Absolutely horrid customer service… Absolutely horrid customer service don't help an constantly closing complaints saying resolved when asnt been, will not answer my questions just ignore them with sorry no explanation , been 4 weeks and still trying get answers just brushed off constantly, when call they tell you wait for email reply which either don't get or if do week later with resolved sorry , NOT RESOLVED ,TREATED DISGUSTINGLY ,IGNORED ,MIGHT AS WELL JUST PUSH ME UNDER A BUS WASTE OF TIME AVOID AVOID AVOID ,close your account without warning without actually good reason took them 3 weeks actually tell me closed account closed my parnters as well for no reason at all and when I tried speak prove with screen shots they no reason close my account or partners they just say sorry or try tell me my complaint is resolved , far from it , I wouldn't be surprised if just a robot no actual humans how poor the customer service is , can not answer any my actual questions, made my life so HARD work and actually lost money now Reviewed on: 3rd July 2020

Reply from Monese Hi Keeley - we're very sorry to hear you've experienced issues with your account, and getting through to our support! We sometimes might need to temporarily block or even close accounts when we believe they don't meet certain requirements and we'll always notify you about this via email. Unfortunately our support team doesn't have all the necessary info to provide you with specific updates regarding your account, but we're constantly working on improving our services, including our support, so we'll make sure to share your review with the rest of the team. Response date: 14th July 2020

Secured prepaid account

Best secured and flexible bank account so far Reviewed on: 16th May 2020

Baroud

Lot's of people likes this kind of online banking Reviewed on: 24th April 2020

Reply from Monese Hi there - thanks for your review! We'd love to know what we can do to make you a fan of our services as well, so please feel free to drop us an email on [email protected]. Thanks! Response date: 14th July 2020

DO NOT USE! YOUR MONEY IS NOT SAFE!

- They said you get a free £20 for signing up , you don't! - They randomly close accounts - Bad costumer service "My account was blocked over 6 weeks ago and i have provided everything asked for. I have close to £10,000 in my account and I am stuck in another country with no access to my funds. I have written countless emails and called countless times. Their customer service puts you on hold for 20mins and cuts out. They don't ever pick up the phone. This company is a fraudulent company without a doubt and the UK government has to do something about this. They will ruin a lot of people. I just need my money out of this company immediately. My complaint mirrors a lot of complaints i have read on this platform.” Reviewed on: 14th April 2020

Reply from Monese Hi Josel - we're sorry to hear it! We only close accounts in the most extreme of circumstances. You can find more details in our Terms at monese.com/terms - and of course feel free to get in touch with us if you have any further questions. Response date: 20th April 2020

Amazing service & FREE £20 (or 20 Euros) via referral - here's my referral JOSEL145

Amazing service & free £20 (€20 if you're outside the UK) via a referral code - here's my code: JOSEL145 Some reasons I love this company: - Easy to use and safe app and website - Transfers are made on the same day - Delivers your card really fast - Works with Apple Pay Enjoy your £20! (Use my code above) Reviewed on: 13th April 2020

good

good apk Reviewed on: 8th April 2020

Reply from Monese Hi there - thanks a lot for your review, we really appreciate it! Response date: 14th July 2020

Super Bank

The best Bank I never knew . Make me financial freedom, I can do whatever I want, Reviewed on: 27th March 2020

Reply from Monese Hi Enrique - thank you so much for your review, we're really happy to have you with us! Response date: 14th July 2020

First time

I haven't used it yet but I will very soon, I hope you will be great to answer my questions when need be Reviewed on: 13th March 2020

Reply from Monese Hi Brenda - thank you for your trust! If you ever have any issues or concerns, please feel free to get in touch on [email protected] and we'll be happy to help. Thanks! Response date: 14th July 2020

First time

I haven't used it yet but I will very soon, I hope you will be great to answer my question Reviewed on: 13th March 2020

10

Super namc ce spune sunteti bravo Reviewed on: 10th March 2020

Reply from Monese Iti multumim - pentru feedback si evaluare! Suntem bucurosi sa auzim asta! Response date: 14th July 2020

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Monese: Money Account reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money Account now

Monese Money Account reviews (5954)

Absolutely horrid customer service

Secured prepaid account

Baroud

DO NOT USE! YOUR MONEY IS NOT SAFE!

Amazing service & FREE £20 (or 20 Euros) via referral - here's my referral JOSEL145

good

Super Bank

First time

First time

10

Review Monese: Money Account now

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