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Monese: Money account reviews

View other Monese products
4.57
Based on 5,957 reviews, last reviewed 26th Jun 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Super Bank Super Bank , all ist easy good bank Reviewed on: 11th June 2026
Xbrite's avatar
Xbrite

Latest lowest rating:

1

Hidden fees and stealing money. Monese are stealing money fro. Customers with no upfront notice and no warning. They have hidden fees when they say transfers are free they should be ... Read more Reviewed on: 26th June 2026
Bradley F's avatar
Bradley F
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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

Review Monese: Money account now

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Monese Money account reviews (5957)

Liars

1
Like to think they are a bank and like you to think that they are a bank but they are not a bank and will deny you access to your money whenever they like with no notification and no reason AVOID, AVOID AVOID Reviewed on: 24th August 2020
Paul Stockton's avatar
Paul Stockton

5 weeks and still my payment pending

1
Hi, I am usually the person who dont write reviews,but when someone take your 7 k and even dont want to give you back it is enough, i HAVE TO PAY MY MORTGAGE and dont have money , because 5 weeks ago i sent all my savings from monese to my bank account, but it is still pending---after 5 weeks, I havent received any email or updates from them, when i call them they say we cant help you as it is another department, is there any way how to have my money back??? Reviewed on: 24th August 2020
aj's avatar
aj
Reply from Monese Hi there - sorry to hear you're having issues with your transfer! If it's pending, it might mean we need to run a regular check before processing it on our end, in which case we'll get in touch on the email address registered to your account, but please feel free to email us on [email protected] and the team will look into this for you. Hope this helps! Response date: 24th August 2020
Monese
Monese

Going bust?

1
Impossible to contact no reply to chat, email or phone. This is not a bank more of a fly by night scam by the look of it - AVOID. Reviewed on: 20th August 2020
Paul Stockton's avatar
Paul Stockton
Reply from Monese Hi Paul - sorry to hear you're having issues getting through to our support! The team always strives to respond as quickly as possible, but it sometimes depends on the volumes of incoming requests. Please make sure to email us from the email address registered to your account and the team will get back to you as soon as they can! Response date: 24th August 2020
Monese
Monese

Accounts disappear

1
Got account, setup Google Pay, setup transfer from my bank, then account disappeared. Monese never responds to my emails. I recommend to never use them. Reviewed on: 1st August 2020
John Slazenger's avatar
John Slazenger
Reply from Monese Hi John - this certainly doesn't sound right! Can you please make sure to message us from the email address you registered your account under, so that we can investigate what happened? Thanks! Response date: 24th August 2020
Monese
Monese

Absolutely horrid customer service

1
Absolutely horrid customer service… Absolutely horrid customer service don't help an constantly closing complaints saying resolved when asnt been, will not answer my questions just ignore them with sorry no explanation , been 4 weeks and still trying get answers just brushed off constantly, when call they tell you wait for email reply which either don't get or if do week later with resolved sorry , NOT RESOLVED ,TREATED DISGUSTINGLY ,IGNORED ,MIGHT AS WELL JUST PUSH ME UNDER A BUS WASTE OF TIME AVOID AVOID AVOID ,close your account without warning without actually good reason took them 3 weeks actually tell me closed account closed my parnters as well for no reason at all and when I tried speak prove with screen shots they no reason close my account or partners they just say sorry or try tell me my complaint is resolved , far from it , I wouldn't be surprised if just a robot no actual humans how poor the customer service is , can not answer any my actual questions, made my life so HARD work and actually lost money now Reviewed on: 3rd July 2020
Keeley 's avatar
Keeley
Reply from Monese Hi Keeley - we're very sorry to hear you've experienced issues with your account, and getting through to our support! We sometimes might need to temporarily block or even close accounts when we believe they don't meet certain requirements and we'll always notify you about this via email. Unfortunately our support team doesn't have all the necessary info to provide you with specific updates regarding your account, but we're constantly working on improving our services, including our support, so we'll make sure to share your review with the rest of the team. Response date: 14th July 2020
Monese
Monese

Secured prepaid account

5
Best secured and flexible bank account so far Reviewed on: 16th May 2020
Salman Sadi's avatar
Salman Sadi

Baroud

3
Lot's of people likes this kind of online banking Reviewed on: 24th April 2020
A Baroud's avatar
A Baroud
Reply from Monese Hi there - thanks for your review! We'd love to know what we can do to make you a fan of our services as well, so please feel free to drop us an email on [email protected]. Thanks! Response date: 14th July 2020
Monese
Monese

DO NOT USE! YOUR MONEY IS NOT SAFE!

1
- They said you get a free £20 for signing up , you don't! - They randomly close accounts - Bad costumer service "My account was blocked over 6 weeks ago and i have provided everything asked for. I have close to £10,000 in my account and I am stuck in another country with no access to my funds. I have written countless emails and called countless times. Their customer service puts you on hold for 20mins and cuts out. They don't ever pick up the phone. This company is a fraudulent company without a doubt and the UK government has to do something about this. They will ruin a lot of people. I just need my money out of this company immediately. My complaint mirrors a lot of complaints i have read on this platform.” Reviewed on: 14th April 2020
Josel's avatar
Josel
Reply from Monese Hi Josel - we're sorry to hear it! We only close accounts in the most extreme of circumstances. You can find more details in our Terms at monese.com/terms - and of course feel free to get in touch with us if you have any further questions. Response date: 20th April 2020
Monese
Monese

Amazing service & FREE £20 (or 20 Euros) via referral - here's my referral JOSEL145

5
Amazing service & free £20 (€20 if you're outside the UK) via a referral code - here's my code: JOSEL145 Some reasons I love this company: - Easy to use and safe app and website - Transfers are made on the same day - Delivers your card really fast - Works with Apple Pay Enjoy your £20! (Use my code above) Reviewed on: 13th April 2020
Josel's avatar
Josel

good

5
good apk Reviewed on: 8th April 2020
Anonymous's avatar
Anonymous
Reply from Monese Hi there - thanks a lot for your review, we really appreciate it! Response date: 14th July 2020
Monese
Monese

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