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Monese: Money account reviews

Name: Money account
Rating: 4.57 (5957 reviews)

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4.57

Based on 5,957 reviews, last reviewed 26th Jun 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Super Bank Super Bank , all ist easy good bank Reviewed on: 11th June 2026

Latest lowest rating:

1

Hidden fees and stealing money. Monese are stealing money fro. Customers with no upfront notice and no warning. They have hidden fees when they say transfers are free they should be ... Read more Reviewed on: 26th June 2026

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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

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Monese Money account reviews (5957)

Refund problem

When my account was closed I was asked for another account to which you wanted to transfer. I gave you a different bank account. After that, you made a transfer, but my second bank canceled the transfer and you did not transfer my money from you. For two months I have been writing you several times called and waited 45 minutes for your answer. Why is your customer service so bad about your customers? Mn5 just needs you to check the transfer and send my money. I am waiting for more than 2" Reviewed on: 24th December 2020

Reply from Monese We’re sorry to hear that your account has been closed. We know this is frustrating, and we won’t always tell you specifically why your account has been closed, but this is the law, and we have to follow strict guidelines. This isn’t under our full control and is usually dependent on third parties and your specific case. Thank you for your understanding. Response date: 1st February 2021

Finally works again!

Thanks to the call center worker named Karim the problem is solved now and everything is working again fine. Reviewed on: 19th December 2020

Account is blocked since yesterday, no message no nothing

Using Monese nearly one year now and was always very satisfied. Yesterday they blocked the account, only the app is still usable, I am not able to send or receive any money. They didn´t send any message or just nothing. Support is not answering and nobody cares about nothing. I didn´t do nothing wrong and I am very angry! If you don´t want to loose your money you should stay away from Monese at that time. Will update what happens further... Reviewed on: 3rd December 2020

CLOSED MY ACCOUNT AND STEAL ALL THE MONEY IN

NEVER USE THIS BANK, THEY CLOSE LOTS OF PEOPLES ACCOUNT AND THEY KEEP THEIR MONEY WHITOUT REASON! THEY DON’T ANSWERS E-MAILS , THEY ARE SCAM ! THEY SAID THEY REFUND YOUR MONEY , YOU PROVIDE THEM AN ANOTHER ACCOUNT, BUT THEY NEVER REPLY !!! THIEFSSSS ! AVOID THEM !!! Reviewed on: 25th November 2020

Closed my account without any notice and reason. No response. No money.

Last notice to monese: If I won't get my money back in 3 business days I will start an investigation with my lawyer and FCA. Issue date: 2020-10-29 12:12 Reviewed on: 9th November 2020

Scamm

They block my account with no reason. Never answer, no phone call or email SCAM Reviewed on: 2nd November 2020

MONESE IS A SCAM! WORST EXPERIENCE EVER

Had account for 2 years haven't done anything wrong,have not received any international or local transfers.All of a sudden received message saying that account has been closed,without any notification or warning. Have good amount of money there, but unable to access or transfer my funds.Customer service can't help,keep asking to wait for an email.Every day spending hours trying to contact by twitter,fb,email ..NO RESULT! Facing huge problem..Made a complaint with FCA,report to police,filled in with ombudsman, but due to Corona it may take months.Planning to hire a solicitor .Absolutely Nightmare!!!! Forget about there promises,if you need a piece of mind P L E A S E NEVER GET INVOLVED with M O N E S E!!!!!! Reviewed on: 1st November 2020

Off

My friends, be careful to register with this bank They are thieves and swindlers, as soon as your balance increases, they close the account for you for no reason under several illogical arguments at first. I was comfortable with them, but I discovered that they are thieves after closing the account, they cannot take your money Reviewed on: 21st October 2020

Reply from Monese Hi Sandro - we're sorry to hear we weren't able to offer you an account at this point. We sometimes might need to close accounts when we believe they don't meet certain requirements, but we never do so without a good reason, you can find more details on monese.com/blog/blocked-account Response date: 22nd October 2020

Stuck abroad due to pandemic - Monese lock my account

I am Swedish citizen, born in Sweden, and I have used Monese for almost a year. I have only deposited 1200 euro and mainly used my account for smaller expenses I have in Europe. Account havent been used to anything else. After a 3 month vacation in South Africa I got stuck here due to the coronavirus lockdown. South Africa have now opened its borders, but due to the corona situation I am laying low. A client of mine wanted to assist me with extra funds (privately) and made a transaction to my Monese account - unfortunately using the wrong name. I contacted Monese's support, which probably is the worst in the fintech industry, for assistance. Instead they informed me they will lock my account since they do not offer their services in South Africa. 1. I am a Swedish citizen, living in Sweden. 2. I do not use my account for anything South Africa related since i been stuck here - only European related payments. 3. The. person who tried to send me money is based in Europe. I have tried to explain this to Monese support (which most often is a chatbot called Mo or a young man named Selman sending standard replies without acknowledging what I am telling him - nor does he answer my questions). I recommend you to stay away from them if you are traveling alot. And until they manage to sort out their customer support. Clearly they have now confirmed that they can lock your account if you are traveling outside the EEA. "Please kindly take all your funds before the deadline and your account can be reopened once you returned to EEA." ps. I pay 15 euro to Monese a month for nothing. Reviewed on: 17th October 2020

Monesa please help me

I have to pay bills on \friday but dont have money could you please help me,i emailed them 2 weeks ago nothing,,please I have to send my daughter to school as well please Monesa i willchange all my reviews please show that you got heart,,please my id is M24864693...please 5 weeks and still my payment pending Hi, I am usually the person who dont write reviews,but when someone take your 7 k and even dont want to give you back it is enough, i HAVE TO PAY MY MORTGAGE and dont have money , because 5 weeks ago i sent all my savings from monese to my bank account, but it is still pending---after 5 weeks, I havent received any email or updates from them, when i call them they say we cant help you as it is another department, is there any way how to have my money back??? Reviewed on: 25th August 2020

Reply from Monese Hi there - sorry to hear you're having issues with your payment! If it's pending, it might mean we need to run a regular check before processing it on our end. Please stay in touch with our team over email and they'll provide you with an update as soon as they can! Response date: 1st September 2020

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Monese: Money account reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money account now

Monese Money account reviews (5957)

Refund problem

Finally works again!

Account is blocked since yesterday, no message no nothing

CLOSED MY ACCOUNT AND STEAL ALL THE MONEY IN

Closed my account without any notice and reason. No response. No money.

Scamm

MONESE IS A SCAM! WORST EXPERIENCE EVER

Off

Stuck abroad due to pandemic - Monese lock my account

Monesa please help me

Review Monese: Money account now

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