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Monese: Money Account reviews

View other Monese products
4.70
Based on 5,954 reviews, last reviewed 21st Aug 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
7%
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1%
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0%
See only 1 star reviews
5%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025
Anonymous A's avatar
Anonymous A

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025
Md Fohad Hassan Lodi's avatar
Md Fohad Hassan Lodi
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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5954)

Monese took all my money and blocked my account

1
Monese without any notice or explanation blocked my account and took all my money . I have not been given any explanation for why anything happened and I am now going to STARVE as I have no family and Monese took all my money. SCAM SCAM SCAM , everyone please avoid. Reviewed on: 27th January 2021
Angel 's avatar
Angel
Reply from Monese Hi there - we’re sorry to hear that your account has been blocked and you should have received an email from our team with more details on the email address associated with your Monese account. We know this is frustrating, and we can’t always tell you why, but please get back to our team with everything they need, so they can keep things moving. In the meantime, you can find more here about why accounts could be blocked: https://monese.com/blog/2020/02/blocked-account. Response date: 1st February 2021
Monese
Monese

I'm loving it

5
I have been using this bank for some time now and everything here is wonderful and easy use on mobile app. Reviewed on: 22nd January 2021
Fredrick mwangi osiemo 's avatar
Fredrick mwangi osiemo
Reply from Monese Hi, we're happy to hear that, and we want to thank you for your review. It means a lot to us. Response date: 1st February 2021
Monese
Monese

scam

1
they closed my account with my money in it..after that they told me to provide another account and i did, it's been 5 months sice..every time i call customer service i have to wait more then 40 min and they just hang up..and when they respond always same answer "i can't do nothing, you have to wait". i lost more than 2k Reviewed on: 15th January 2021
customer's avatar
customer
Reply from Monese Hi there - we’re sorry to hear that your account has been closed. We know this is frustrating, and we won’t always tell you specifically why your account has been closed, but this is the law, and we have to follow strict guidelines. Normally we’ll try to send your remaining funds back to you right away, but it can take longer in some cases. This isn’t under our full control and is usually dependent on third parties and your specific case. Thank you for your understanding. Response date: 1st February 2021
Monese
Monese

Monese account blocked

1
Update still no contact from Monese looking at other people’s cases some people have have their accounts unblocked but seems to be random I’m despairing now... please please Monese contact me and unblock my account Reviewed on: 9th January 2021
Adrian foot's avatar
Adrian foot
Reply from Monese Hi there - we're sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations. You should have received a note from the team on the email address registered to your account, but we'll share your review with the team and ask them to look into this for you. Response date: 28th January 2021
Monese
Monese

Blocked account

1
I switched to Monese some time ago using it as my main account all went well salary paid in monthly etc. But on the 20/12/2020 suddenly without notice a suspension was put on my account leaving me with no access though out the Christmas period,dispite several emails and calls to their customer service no contact to date this is totally unacceptable I have reported this to FCA and the financial ombudsman Monese please give me my money back Reviewed on: 4th January 2021
Adrian foot's avatar
Adrian foot
Reply from Monese Hi there - we're sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts just to make sure we comply with all the regulations. You should have received a note from the team on the email address registered to your account, but we'll share your review with the team and ask them to look into this for you. Response date: 28th January 2021
Monese
Monese

Avoid Monese, they are thieves!!

1
I used my Monese account as principal since January 2020. My account was then closed with a balance of €2200 in it, without any warning nor notification. I have no money to my bills. When I call them, they keep telling me that I have to wait for the email from their complaints support. And, I sent them too many emails, without getting any answer. They keep ignoring me! Avoid them !!! They are thieves ! Certainly, they will answer to this review to tell that they don’t close any account without any valid reason. But they dit close hundreds of accounts without ANY VALID REASON. They just wait for your account to get filled with money and then they will just close your account and steal your money! But Monese, be sure that I will do everything to get my money back and AS SOON AS POSSIBLE ! I have already field complaints with the Financial Ombudsman and with FCA. Keep stealing people’s money, you will see what happen! Reviewed on: 27th December 2020
Just A user's avatar
Just A user
Reply from Monese We’re sorry to hear that your account has been closed. We know this is frustrating, and we won’t always be able to tell you specifically why your account has been closed, but this is the law, and we have to follow strict guidelines. Normally we’ll try to send your remaining funds back to you right away, but it can take longer in some cases. This isn’t under our full control and is usually dependent on third parties and your specific case. Thank you for your understanding. Response date: 1st February 2021
Monese
Monese

Refund problem

1
When my account was closed I was asked for another account to which you wanted to transfer. I gave you a different bank account. After that, you made a transfer, but my second bank canceled the transfer and you did not transfer my money from you. For two months I have been writing you several times called and waited 45 minutes for your answer. Why is your customer service so bad about your customers? Mn5 just needs you to check the transfer and send my money. I am waiting for more than 2" Reviewed on: 24th December 2020
Rovshan's avatar
Rovshan
Reply from Monese We’re sorry to hear that your account has been closed. We know this is frustrating, and we won’t always tell you specifically why your account has been closed, but this is the law, and we have to follow strict guidelines. This isn’t under our full control and is usually dependent on third parties and your specific case. Thank you for your understanding. Response date: 1st February 2021
Monese
Monese

Finally works again!

4
Thanks to the call center worker named Karim the problem is solved now and everything is working again fine. Reviewed on: 19th December 2020
justmeandme's avatar
justmeandme

Account is blocked since yesterday, no message no nothing

1
Using Monese nearly one year now and was always very satisfied. Yesterday they blocked the account, only the app is still usable, I am not able to send or receive any money. They didn´t send any message or just nothing. Support is not answering and nobody cares about nothing. I didn´t do nothing wrong and I am very angry! If you don´t want to loose your money you should stay away from Monese at that time. Will update what happens further... Reviewed on: 3rd December 2020
justmeandme's avatar
justmeandme

CLOSED MY ACCOUNT AND STEAL ALL THE MONEY IN

1
NEVER USE THIS BANK, THEY CLOSE LOTS OF PEOPLES ACCOUNT AND THEY KEEP THEIR MONEY WHITOUT REASON! THEY DON’T ANSWERS E-MAILS , THEY ARE SCAM ! THEY SAID THEY REFUND YOUR MONEY , YOU PROVIDE THEM AN ANOTHER ACCOUNT, BUT THEY NEVER REPLY !!! THIEFSSSS ! AVOID THEM !!! Reviewed on: 25th November 2020
Maria's avatar
Maria

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