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Monese: Money account reviews

Name: Money account
Rating: 4.57 (5957 reviews)

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4.57

Based on 5,957 reviews, last reviewed 26th Jun 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Super Bank Super Bank , all ist easy good bank Reviewed on: 11th June 2026

Latest lowest rating:

1

Hidden fees and stealing money. Monese are stealing money fro. Customers with no upfront notice and no warning. They have hidden fees when they say transfers are free they should be ... Read more Reviewed on: 26th June 2026

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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

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Monese Money account reviews (5957)

I have the account blocked on November 22nd you gave me email to give you the data from another account and i still have not received my money

I have the account blocked on November 22nd you gave me email to give you the data from another account and i still have not received my money Reviewed on: 5th February 2021

Reply from Monese Hi Liviu - sorry to hear you're having issues with your account. If you've already responded to the email, then please wait for the team to come back to you with an update. They'll be with you as soon as they can. Response date: 23rd March 2021

MONESE IS A FRAUD

If someone is not sure yet if to trust Monese your money or not please check facebook group Monese Stole OUR MONEY!!! With 460 members you are fighting for months to get their money back. Reviewed on: 4th February 2021

Monese 14 days money blocked NO ANSWER

Its been 14 DAYS now my money blocked!!! Its no true WHAT they answered. I send all the documents on DAY NR 1!!!! Its been no answer why money is blocked no reason no explanation! It was told it will be blocked for 7 DAYS!! Today is 14 DAYS!!! Its no ANSWER!! Nobody has looked into it!!! I OPENED A COMPLAINT ALSO NO ANSWER SO FAR!! They BLOCKED MY MONEY AND LEFT ME AND MY CHILD WITH NO FOOD! 14DAYS!!! People KEEP AWAY FROM THIS SCAM!!! Please believe its very frustrating to experience this. It should never happen in UK!!! They are holding money with no rights to do so. ANERICAN EXPRESS CREDIT CARD OFFERED HELP IN BUYING FOOD.L, when they heard this. And this bunch they DONT CARE. THEY SHOULD NOT BE IN UK MARKET!!! Please people keep away!!! Reviewed on: 4th February 2021

MONEY BLOCKED AND NO ANSWER

HORRIBLE NO CUSTOMER SERVICE ITS A FRAUD!!! KEEP AWAY!! Never transfer bigger amounts into this bank!!! I have PRIVATE account for my Self Employed business!!! I USED MONESE for 3 Years for EUR PAYMENTS to EU!! Lately blocked my 12000GBP business loan which i received from Paypal Capital!!! Its been 11 days!!! I have no access to this money nobody answers the phone!! AND CUSTOMER SERVICE REPLIED THAT THEY DONT KNOW ABOUT THIS!!! That there is a “SPECIAL TEAM” NO ANSWER WHATS HAPPENING. Keep away from this company!!!! Reviewed on: 1st February 2021

Reply from Monese Hi there - we’re sorry to hear that your account has been blocked and you should have received an email from our team with more details on the email address associated with your Monese account. We know this is frustrating, and we can’t always tell you why, but please get back to our team with everything they need, so they can keep things moving. In the meantime, you can find more here about why accounts could be blocked: https://monese.com/blog/2020/02/blocked-account Response date: 1st February 2021

Monese took all my money and blocked my account

Monese without any notice or explanation blocked my account and took all my money . I have not been given any explanation for why anything happened and I am now going to STARVE as I have no family and Monese took all my money. SCAM SCAM SCAM , everyone please avoid. Reviewed on: 27th January 2021

I'm loving it

I have been using this bank for some time now and everything here is wonderful and easy use on mobile app. Reviewed on: 22nd January 2021

Reply from Monese Hi, we're happy to hear that, and we want to thank you for your review. It means a lot to us. Response date: 1st February 2021

scam

they closed my account with my money in it..after that they told me to provide another account and i did, it's been 5 months sice..every time i call customer service i have to wait more then 40 min and they just hang up..and when they respond always same answer "i can't do nothing, you have to wait". i lost more than 2k Reviewed on: 15th January 2021

Reply from Monese Hi there - we’re sorry to hear that your account has been closed. We know this is frustrating, and we won’t always tell you specifically why your account has been closed, but this is the law, and we have to follow strict guidelines. Normally we’ll try to send your remaining funds back to you right away, but it can take longer in some cases. This isn’t under our full control and is usually dependent on third parties and your specific case. Thank you for your understanding. Response date: 1st February 2021

Monese account blocked

Update still no contact from Monese looking at other people’s cases some people have have their accounts unblocked but seems to be random I’m despairing now... please please Monese contact me and unblock my account Reviewed on: 9th January 2021

Reply from Monese Hi there - we're sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations. You should have received a note from the team on the email address registered to your account, but we'll share your review with the team and ask them to look into this for you. Response date: 28th January 2021

Blocked account

I switched to Monese some time ago using it as my main account all went well salary paid in monthly etc. But on the 20/12/2020 suddenly without notice a suspension was put on my account leaving me with no access though out the Christmas period,dispite several emails and calls to their customer service no contact to date this is totally unacceptable I have reported this to FCA and the financial ombudsman Monese please give me my money back Reviewed on: 4th January 2021

Reply from Monese Hi there - we're sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts just to make sure we comply with all the regulations. You should have received a note from the team on the email address registered to your account, but we'll share your review with the team and ask them to look into this for you. Response date: 28th January 2021

Avoid Monese, they are thieves!!

I used my Monese account as principal since January 2020. My account was then closed with a balance of €2200 in it, without any warning nor notification. I have no money to my bills. When I call them, they keep telling me that I have to wait for the email from their complaints support. And, I sent them too many emails, without getting any answer. They keep ignoring me! Avoid them !!! They are thieves ! Certainly, they will answer to this review to tell that they don’t close any account without any valid reason. But they dit close hundreds of accounts without ANY VALID REASON. They just wait for your account to get filled with money and then they will just close your account and steal your money! But Monese, be sure that I will do everything to get my money back and AS SOON AS POSSIBLE ! I have already field complaints with the Financial Ombudsman and with FCA. Keep stealing people’s money, you will see what happen! Reviewed on: 27th December 2020

Reply from Monese We’re sorry to hear that your account has been closed. We know this is frustrating, and we won’t always be able to tell you specifically why your account has been closed, but this is the law, and we have to follow strict guidelines. Normally we’ll try to send your remaining funds back to you right away, but it can take longer in some cases. This isn’t under our full control and is usually dependent on third parties and your specific case. Thank you for your understanding. Response date: 1st February 2021

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Monese: Money account reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money account now

Monese Money account reviews (5957)

I have the account blocked on November 22nd you gave me email to give you the data from another account and i still have not received my money

MONESE IS A FRAUD

Monese 14 days money blocked NO ANSWER

MONEY BLOCKED AND NO ANSWER

Monese took all my money and blocked my account

I'm loving it

scam

Monese account blocked

Blocked account

Avoid Monese, they are thieves!!

Review Monese: Money account now

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