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Monese: Money account reviews

View other Monese products
4.57
Based on 5,957 reviews, last reviewed 26th Jun 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
7%
See only 3 star reviews
1%
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0%
See only 1 star reviews
5%

Latest highest rating:

5

Super Bank Super Bank , all ist easy good bank Reviewed on: 11th June 2026
Xbrite's avatar
Xbrite

Latest lowest rating:

1

Hidden fees and stealing money. Monese are stealing money fro. Customers with no upfront notice and no warning. They have hidden fees when they say transfers are free they should be ... Read more Reviewed on: 26th June 2026
Bradley F's avatar
Bradley F
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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

Review Monese: Money account now

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Monese Money account reviews (5957)

MONESE FROZE ACCOUNT IGNORES EMAILS

1
Monese froze my account with no explanation 25 days ago. It then surfaced after I had complained online like they did nothing wrong. 'hi we can't verify you please tell us where you live' my account has been operational and in use for many many months with of course my address on file and cards being mailed there. They will block anyones money for any reason and absolutely completely ignore all emails and messages. They ignored me for 24 days until I started complaining online then magically two hours after the post I get an email asking where I live and since then silence. Its unacceptable and for what it is worth, my profile as a client poses zero risk to any bank, that's what makes it more absurd. I am spending money on daily expenses, car payments and some travel. Day 25 and counting no resolution no apology no nothing. Reviewed on: 25th February 2021
Monese stealing money's avatar
Monese stealing money
Reply from Monese Hi there - sorry to hear you've experienced issues with your account. We never block accounts without a good reason, but we might need to do so when we believe the account doesn't meet certain requirements. If you've already responded to the email, then please wait for the team to come back to you with an update. They'll be with you as soon as they can. Response date: 23rd March 2021
Monese
Monese

Bunicel

4
Am cont cu monese de 2 ani si ceva Reviewed on: 24th February 2021
Gabi nastase's avatar
Gabi nastase
Reply from Monese Hi Gabi - thanks a lot for your lovely review, we really appreciate it! Response date: 23rd March 2021
Monese
Monese

MONESE BLOCKED AND FROZE MY MONEY AND DOESN'T REPLY

1
22 days ago monese blocked my account. I had 3000£ in the account, they emailed me on day one asking why I am using the bank, I explained for daily expenses and travel costs. They have not replied to any of my dozens of emails since. Just leaving the account blocked with no request for any further information or documentation. This account has been opened and used for many months. Once in a while a generic email with a list of links for common concerns will be sent but it is a bot that sends these emails and they answer nothing specifically or directly to my case at all. I want to figure this out but there is actually no possible way to reach the bank, the app is closed and they don't respond to any contact or emails whatsoever. Reviewed on: 23rd February 2021
Monese stealing money's avatar
Monese stealing money
Reply from Monese Hi there - sorry to hear you've experienced issues with your account. We never block accounts without a good reason, but we might need to do so when we believe the account doesn't meet certain requirements. If you've already responded to the email, then please wait for the team to come back to you with an update. They'll be with you as soon as they can. Response date: 23rd March 2021
Monese
Monese

Monese closed my account and won't reply

1
Monese emailed in summer 2020 telling me they would be closing my account and asked for alternative details to send my funds to... I sent the information and no reply..no funds...every month after I've emailed them asking for an update and got nowhere!! AVOID!!!!!! Reviewed on: 20th February 2021
Daniel 's avatar
Daniel
Reply from Monese Hi Daniel - sorry to hear we weren't able to keep the account open for you. If you've already responded to the email, then please wait for the team to come back to you with an update. They'll be with you as soon as they can. Response date: 23rd March 2021
Monese
Monese

The best Bank Company ever

5
Everything is fine an smooth! Top Hotline! I love this! Reviewed on: 19th February 2021
Lunte's avatar
Lunte

They are dedicated

5
I love the way you guys are improving daily and making user friendly and caring for your clients. direct top ups is an achievement its easier for us living in other parts of Europe to top up, I'm really loving it. Reviewed on: 17th February 2021
Fredrick mwangi osiemo 's avatar
Fredrick mwangi osiemo
Reply from Monese Hi Frederick - thank you so much for taking the time to write this review, Frederick, we really appreciate it and love having you with us. All the best! Response date: 23rd March 2021
Monese
Monese

I'm loving it

4
I love how they are dedicated and improving daily, the new direct top ups in country like France is an achievement, I'm really benefiting. Good job guys Reviewed on: 17th February 2021
Fredrick mwangi osiemo 's avatar
Fredrick mwangi osiemo

Just perfect for me

5
Couldn't ask for more app easy to use great products Reviewed on: 17th February 2021
Mike brown's avatar
Mike brown

NEVER USE MONESE

1
They will close your account and keep your money. They don’t reply emails or phone calls. MONESE is not safe or trustworthy. Reviewed on: 13th February 2021
Charles's avatar
Charles
Reply from Monese Hi Charles - sorry to hear you've experienced issues with your account. We only close accounts in the most extreme of circumstances, you can find more details in our terms. You should have received a note from the team on the email address registered to your account. Please respond and the team will assist you. Response date: 23rd March 2021
Monese
Monese

rychlost

5
dobra komunikace a rychlost s bankou Reviewed on: 12th February 2021
ondrej dudis's avatar
ondrej dudis

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