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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
14% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
My first visit today to open an account and the staff were more than helpful and very patient with me - took time to explain everything. Reviewed on: 15th March 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Friendly welcoming staff which are very professional. Convenient and local. Reviewed on: 14th March 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Friendly atmosphere, clear and easily understandable. Very polite and personable. Reviewed on: 14th March 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Professional and courteous staff, high street branch preferrable, manual paperwork as well as bankbook welcome. Staff were very knowledgeable and courteous. Reviewed on: 14th March 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Friendly service and prompt meetings. Reviewed on: 14th March 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Excellent service - friendly, and helpful polite staff. Reviewed on: 14th March 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Staff are very helpful at Caerleon Road. Nothing to improve. Reviewed on: 14th March 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
I like the Caerleon Road branch of the building society, everyone is so helpful and competent, also very friendly and nothing is too much trouble. Reviewed on: 14th March 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Felt very comfortable and the staff were very kind. Reviewed on: 13th March 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
face-to-face contact, more personal, knowledgeable and friendly staff. Sarah is always welcoming and always has time for me, that's why I keep my accounts with the Penarth agency. Reviewed on: 13th March 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Sarah. Response date: 9th May 2025
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Monmouthshire Building Society

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