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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
14% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

4
Caldicot has wonderful staff. Turn into a bank to replace Lloyds bank. Reviewed on: 3rd March 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Friendly service, range of products/services, competitive rates. Reviewed on: 3rd March 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 30th April 2025
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Monmouthshire Building Society

In branch service review

5
Love that we can come in and do business face-to-face, so much easier than online and staff really helpful. Reviewed on: 3rd March 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 30th April 2025
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Monmouthshire Building Society

In branch service review

5
Polite friendly staff. Willing to spend time to explain the process of tranferring and setting up new accounts. Reviewed on: 3rd March 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 30th April 2025
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Monmouthshire Building Society

Today I spoken with Ane who was a very professional...

5
Today I spoken with Ane who was a very professional lady and knowledgeable.Thank You Reviewed on: 1st March 2025
Theresa M's avatar
Theresa M
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, your feedback will be shared with the branch colleagues. Response date: 3rd March 2025
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Monmouthshire Building Society

In branch service review

5
Very helpful, explained situations well. Reviewed on: 28th February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Staff very helpful, David and Cath, very friendly and knowledgeable. Nothing is too much trouble. Reviewed on: 28th February 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to David and Cath. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
My questions are always answered and I feel listened to. Reviewed on: 28th February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

4
Personal service. It could be improved but have been informed that there is an app being developed. Reviewed on: 28th February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Easy to access accounts in store - branch remains open (some banks are closing). Reviewed on: 28th February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

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