Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2973 reviews)

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4.77

Based on 2,973 reviews, last reviewed 15th Jun 2026

14% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

Great service at the Caldicot Branch.

The staff were very friendly and welcoming on arrival. They offered us tea and coffee! Not something you get at other building societies. I hadn’t made an appointment to set up an account but the branch manager made time for me and did it there and then himself, to save me from needing tocome back. I was very grateful. He explained everything in simple language and spent extra time answering my questions. I didn’t have all the information needed to set up the account but he made arrangements for me to securely phone it in later. I’m so happy that I can go into a branch and speak to someone. It’s why I decided on the Monmouthshire. Reviewed on: 29th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following your visit to the Caldicot branch, we are so pleased that you received great service. Your feedback has been passed on to the team. Response date: 30th September 2024

In branch service review

Very helpful staff at my branch (Caerleon Road), could not wish for better. Reviewed on: 28th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Caerleon Road branch. Response date: 28th October 2024