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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
14% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Friendly, helpful staff. Please don't change what works very well!!. Reviewed on: 26th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 28th October 2024
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Monmouthshire Building Society

In branch service review

5
We visited the Newport branch and were seen by Anthony. He was very helpful and informative and we weere very pleased with how we are dealt with. Reviewed on: 26th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Anthony. Response date: 28th October 2024
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Monmouthshire Building Society

In branch service review

5
Personal service and convenient branches. Reviewed on: 26th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Everyone here is always friendly and polite. Thank you. Reviewed on: 26th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Nothing needs improving - first class service. Reviewed on: 26th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Staff are very helpful and polite. Reviewed on: 26th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Shanagh and Cathy were both easy to speak to, helpful and informative and I was impressed with the service. Reviewed on: 25th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Cathy and Shanagh. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

4
Visited Cardiff and had an appointment with Vicky. Very helpful and friendly. Reviewed on: 25th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Vicky. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
As a saver, good interest rates. Staff are always excellent, including Vicky who dealt with me. Reviewed on: 25th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Your comments will be passed on to Vicky. Response date: 25th October 2024
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Monmouthshire Building Society

Helpful and friendly !

5
Rang yesterday to make an appointment in relation to opening an isa for both my wife and I. Offered a selection of appointments this week, and opted for 10.30 this morning. Had a warm welcome from Charlie at the brecon branch who took us through sll the options, sorted out every last detail to enable the isas to be opened, and arranged an upgrade to the original account we had taken the money from. Could not have been more helpful. Reviewed on: 24th September 2024
William S's avatar
William S
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Charli. Response date: 24th September 2024
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Monmouthshire Building Society

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