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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
14% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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0%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
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Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Easy to reach from home with a local branch. Also very helpful staff. Nothing needs improving. Reviewed on: 17th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
There is a branch in Chepstow providing personal, face-to-face service. Reviewed on: 17th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Friendliness of the staff and products that meet my needs. Efficieny of staff in dealing with customers - all great. Reviewed on: 16th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

4
Good service. You should change the layout in branch so the customer can see the staff more clearly though. Reviewed on: 16th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Friendliness of the service and knowledge of the staff is fantastic. Reviewed on: 14th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
I like that I am able to always speak to a person. Reviewed on: 14th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
The Caldicot staff are lovely and give good service. Reviewed on: 14th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Great service everytime I use Caldicot. Good products and rates. A current account would be beneficial. Reviewed on: 14th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Staff are very friendly and helpful at Caldicot. They go out of their way to sure you get what you need. Reviewed on: 14th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving us a review. Your comments will be passed on to the Caldicot branch. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

4
Everyone at Caldicot branch is very helpful, and it's local as we don't have a bank locally. Reviewed on: 14th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

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