Smart Money People Logo
Share this page
Link copied

Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.89
Based on 2,522 reviews, last reviewed 31st Aug 2025
10% decrease in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

In branch service review Friendliness and knowledgeable level of Adele the representative I saw. Reviewed on: 30th August 2025
Verified source

Latest lowest rating:

1

Stay away I completed online registration for a regular saver account. Completed all the paperwork necessary for the money to be debited from my primary account... Read more Reviewed on: 31st August 2025
Eliot Rudolph's avatar
Eliot Rudolph
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Monmouthshire Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Monmouthshire Building Society Savings reviews (2522)

Monmouthshire Building Society Branch Review

5
Great customer service from Jack at Cardiff. Reviewed on: 26th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Jack. Response date: 12th March 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Personal service in branch from a person, better than online. Reviewed on: 26th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 6th February 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Staff are very friendly and customer focussed. Anthony gave us a lot of time and explained things very clearly which was a good help. Reviewed on: 26th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Anthony. Response date: 6th February 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Poor interest rates & poor customer service

1
Poor interest rates, can get much higher interest rates elsewhere with better customer service and access. I've tried getting help before and they contact centre is rubbish hours and branch access doesn't help when you need to work. They seem to only be interested in pensioners who can go to their branches. Reviewed on: 22nd January 2024
Wales25's avatar
Wales25
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We will use your feedback to improve our services and member experience. If you’d like a member of our team to contact you to discuss your review further, please email [email protected]. Response date: 22nd January 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Cardiff, Queen St branch

5
Called into Cardiff, Queen St branch 18.1.24 to open a Limited access savings account. Was greeted by Shanagh who went through the paperwork with me. She was excellent, very professional, friendly and efficient. An excellent ambassador for your brand. I would not hesitate to recommend your Queen St Cardiff branch. Five star service, thank you. Reviewed on: 19th January 2024
Lin 's avatar
Lin
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in our Cardiff branch. Your comments will be passed on to Shanagh. Response date: 19th January 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Really helpful staff, who can cope, are happy to cope with the coins and small amounts of our local group's fundraising and spending. Monmouth branch of Monmouthshire Building Society is the only branch open 6 days a week. Most have closed their premises altogether and even Nationwide is only open 3 days a week. Reviewed on: 16th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to the Monmouth branch. Response date: 6th February 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
I liked the 6 month bond, friendly staff who dealt with me exceptionally well. Better rates needed. Reviewed on: 12th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 6th February 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
The staff are very efficient and always very helpful, first class service. Reviewed on: 12th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 6th February 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Personal service at branch level. Reviewed on: 12th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 6th February 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Like the branch office availability. Reviewed on: 12th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 6th February 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

Do you have a different Monmouthshire Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Monmouthshire Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill