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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
14% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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0%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Great service and friendly staff. Reviewed on: 23rd August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th September 2024
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Monmouthshire Building Society

In branch service review

5
Rates are competitive, staff friendly, easy service. Reviewed on: 23rd August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th September 2024
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Monmouthshire Building Society

In branch service review

5
The rates are always competitive and the staff are always friendly and useful. Reviewed on: 23rd August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th September 2024
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Monmouthshire Building Society

Took out a Fixed Rate ISA in the Cardiff branch.

5
Took out a Fixed Rate ISA in the Cardiff branch. Vicky was very helpful, explained both the process and the next steps clearly. Reviewed on: 23rd August 2024
Gareth C's avatar
Gareth C
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Your comments will be passed on to Vicky. Response date: 27th August 2024
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Monmouthshire Building Society

Quick and Professional Service

5
We popped in to transfer money from our savings account into new ISAs. No appointment needed. All sorted quickly and professionally. Reviewed on: 23rd August 2024
Ian S's avatar
Ian S
Reply from Monmouthshire Building Society Thank you for leaving a review regarding your recent branch visit. We are so pleased to hear that you had a good experience. Response date: 27th August 2024
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Monmouthshire Building Society

In branch service review

5
They have branches and there is always an advisor available to see in person. Reviewed on: 21st August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th September 2024
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Monmouthshire Building Society

In branch service review

5
Traditional values. Highest standards in professionalism and ethics. Friendly, helpful, knowledgeable team, and plenty of branches locally. Reviewed on: 19th August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 13th September 2024
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Monmouthshire Building Society

Great service from Cathy

5
Cathy was very helpful as always, she always looks after me and I feel very confident when I am with her. Reviewed on: 18th August 2024
Pam OB's avatar
Pam OB
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Cathy. Response date: 20th August 2024
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Monmouthshire Building Society

In branch service review

5
Staff at Caldicot especially are fantastic, nothing is too much trouble. They are very knowledgeable and caring. Reviewed on: 17th August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Caldicot branch. Response date: 13th September 2024
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Monmouthshire Building Society

In branch service review

5
I like it that the Caldicot branch is local to where I live, and the staff are always very supportive and friendly. Reviewed on: 17th August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Your comments will be passed on to the Caldicot branch. Response date: 13th September 2024
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Monmouthshire Building Society

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