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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.9 (2526 reviews)

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4.89

Based on 2,526 reviews, last reviewed 12th Sep 2025

20% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Nikki and the Team at Monmouth Went in to the Monmouth branch today. I had superb service from start to finish by Nikki and all the ladies in the team.They genuinely could not have ... Read more Reviewed on: 12th September 2025

Latest lowest rating:

1

Very poorly designed app, and limited customer service Very poorly designed app and only offers limited functionality, and faster payment is not fast either, every transaction takes a day which is less tha... Read more Reviewed on: 6th September 2025

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2526)

Great service from my local branch

My children recently set up a saving account and an isa at the clevedon branch. The lady there was so helpful and I think being able to pop in will really help to encourage my boys to save. They take great joy in seeing their passbooks being updated when the pay money in to their accounts Reviewed on: 19th November 2019

Great deals and great customer service.

I transferred my ISA from Santander as monmouthshire had better rates and everything went smoothly. Reviewed on: 19th November 2019

Great service

Great service, reliable, trustworthy Reviewed on: 17th November 2019

Reliable

It was easy to sign up to a savings account on line which does not always happen with other providers Reviewed on: 16th November 2019

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025

Easy Christmas

For years Christmas has been a financial burden with savings pots raided during the year. The Monmouthshire’s Christmas savings account has put all that behind me. Last Christmas left me with no debt for the first time in forty years. I’m looking forward to spending this years savings, hassle free. Reviewed on: 16th November 2019

Brilliant small building Society

The customer service and friendliness of the staff is the best i have encountered. In a world where so many of the bigger banks are remote and formularic it is so nice to feel welcome and valued as a customer. Reviewed on: 16th November 2019

approachable

very friendly, approachable and knowledgeable staff Reviewed on: 15th November 2019

Strong Interest Rates, Respectful of Privacy and Keeping Local Branches Open

Compared to other banking institutions the Monmouthshire Building Society offers very competitive interest rates for general use accounts that do not tie you down to a fixed term. Additionally unlike other banks whom I also hold accounts, the Monmouthshire does not bombarded me with written correspondence and emails which is duly appreciated. Finally and most importantly, whilst I accept the trend of moving to online banking, it frustrates me that resultantly other banks are closing branches. So much so that in my village three major banks have closed over the past three years and the Monmouthshire are the ONLY ones to maintain a commitment to the village and keep branches open to deal with deposits and enquiries . Reviewed on: 15th November 2019

Just perfect

Good savings product/rate, served by the friendliest of staff. Reviewed on: 14th November 2019

Helpful staff and local branches

Staff at our local branch are so helpful and it's nice to be able to pop in if you have any questions or queries. All my family have a number of accounts all opened in your Risca branch. Reviewed on: 14th November 2019

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