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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
32% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

Visited Qween ST Cardiff branch by appointment.

5
Visited Qween ST Cardiff branch by appointment. The staff assistant dealing with my queries were very supportive- giving me all the information and choices available for my needs. She was also able to sort out my online access to my account which had been suspended. I felt valued and respected as a customer. Reviewed on: 25th July 2024
Hilary T's avatar
Hilary T
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Cardiff branch. Response date: 25th July 2024
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Monmouthshire Building Society

Reporting a Bereavement

5
I went to the building society in Cwmbran to register my late mum's death. I was seen immediately in a private room and although I had no details of my mum's accounts. Mussarat Nour was professional and helpful and as I was the executor, and had my mum's will, Grant from Probate and my Passport with me, filled in all the necessary paperwork there and then. A service well beyond what I was expecting Reviewed on: 24th July 2024
L A Morgan's avatar
L A Morgan
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Massarat. Response date: 24th July 2024
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Monmouthshire Building Society

In branch service review

5
Brecon girls were so helpful when opening my children's account. All was explained clearly. Thank you for great customer service. Reviewed on: 22nd July 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Brecon branch. Response date: 8th August 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Relaxed and friendly. Very helpful. Good to have a branch on the high street in Brecon. Reviewed on: 22nd July 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Spoke to staff in Cardiff and they were very helpful and knowledgeable. Thank you so much. Reviewed on: 22nd July 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Cardiff branch. Response date: 8th August 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
The friendly staff. High easy account interest rate. Account ease of use. Branches in the three best places for me particularly (Whitchurch, Cardiff, Casnewydd). Reviewed on: 22nd July 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024
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Monmouthshire Building Society

In branch service review

5
Close to home, easy to access info for savings account online. Genuinely helpful staff which clear info given. Reviewed on: 22nd July 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024
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Monmouthshire Building Society

In branch service review

5
The staff in Cardiff have been extremely helpful and very friendly. Reviewed on: 22nd July 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to the Cardiff branch. Response date: 8th August 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Very friendly and very helpful. Lovely cup of tea. Excellent service. Reviewed on: 22nd July 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Excellent attention given, and clear explanations re. all products. Reviewed on: 20th July 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024
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Monmouthshire Building Society

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