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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2973 reviews)

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4.77

Based on 2,973 reviews, last reviewed 15th Jun 2026

32% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

The staff are ever so friendly and helpful. There is never anything too much trouble overall. Brilliant service. Reviewed on: 17th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024

In branch service review

Friendly, welcoming and helpful with a personal approach to savings. Reviewed on: 17th July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024

In branch service review

Very efficient, friendy service. Reviewed on: 17th July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024

In branch service review

Nice, friendly, efficient service. Reviewed on: 17th July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024

Sally and her team at the Cardiff Queen Street Branch

Sally and her team at the Cardiff Queen Street branch are amazing. Sally went through the Monmouth products and was able to answer all the questions I had. The other members of the team were welcoming and was able to relate to my needs. Really friendly and impressive. Reviewed on: 17th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Sally and the Cardiff branch. Response date: 18th July 2024

In branch service review

Local branch in Brecon and good customer service from the staff there. Reviewed on: 16th July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to the Brecon branch. Response date: 8th August 2024

In branch service review

Local branch. Higher interest rates needed. Reviewed on: 15th July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 8th August 2024

In branch service review

Easy to get to, open weekdays and Saturday. Reviewed on: 15th July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024

What to do with my maturing bond?

I am expecting a bond to mature very soon and wanted to (re) invest it somewhere. I did not want an online only bank, but one where I could talk face to face when necessary. Out of curiosity I walked into Queen Street branch of the Monmouthshire Building society. Shanagh Hicks was very welcoming and took time to find out exactly what I wanted. She was knowledgeable and very friendly. I am not a dinosaur and am computer literate, but it was so refreshing to talk to a person who was willing to help. Reviewed on: 15th July 2024

In branch service review

Always very helpful, that is why we have invested all our monies with you with very good advise, so many thanks. Reviewed on: 13th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024

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Monmouthshire Building Society: Savings reviews

32% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2973)

In branch service review

In branch service review

In branch service review

In branch service review

Sally and her team at the Cardiff Queen Street Branch

In branch service review

In branch service review

In branch service review

What to do with my maturing bond?

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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