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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.69 (3007 reviews)

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4.69

Based on 3,007 reviews, last reviewed 22nd Sep 2026

4% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Review Monmouthshire Building Society: Savings now

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Monmouthshire Building Society Savings reviews (3007)

Shanagh Hicks. 5 Star Rating!

Shanagh Hicks was extremely helpful,efficient and friendly when she arranged my new savings account.She is a credit to the Monmouthshire Building Society. Please pass on my thanks and gratitude to her. Reviewed on: 26th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased that you had a great experience while opening your new savings account. Your comments will be passed on to Shanagh. Response date: 26th July 2024

In branch service review

The staff are most helpful and friendly. I was so grateful to the staff who spent time regarding my pension being transferred to the Monmouth. Reviewed on: 25th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024

In branch service review

Polite, friendly staff who are knowledgeable and take time to explain things in detail. Reviewed on: 25th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 8th August 2024

In branch service review

Thank you for being so helpful and kind during my visit to the Brecon branch. Reviewed on: 25th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Brecon branch. Response date: 8th August 2024

Visited Qween ST Cardiff branch by appointment.

Visited Qween ST Cardiff branch by appointment. The staff assistant dealing with my queries were very supportive- giving me all the information and choices available for my needs. She was also able to sort out my online access to my account which had been suspended. I felt valued and respected as a customer. Reviewed on: 25th July 2024

Reporting a Bereavement

I went to the building society in Cwmbran to register my late mum's death. I was seen immediately in a private room and although I had no details of my mum's accounts. Mussarat Nour was professional and helpful and as I was the executor, and had my mum's will, Grant from Probate and my Passport with me, filled in all the necessary paperwork there and then. A service well beyond what I was expecting Reviewed on: 24th July 2024

In branch service review

Brecon girls were so helpful when opening my children's account. All was explained clearly. Thank you for great customer service. Reviewed on: 22nd July 2024

In branch service review

Relaxed and friendly. Very helpful. Good to have a branch on the high street in Brecon. Reviewed on: 22nd July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024

In branch service review

Spoke to staff in Cardiff and they were very helpful and knowledgeable. Thank you so much. Reviewed on: 22nd July 2024

In branch service review

The friendly staff. High easy account interest rate. Account ease of use. Branches in the three best places for me particularly (Whitchurch, Cardiff, Casnewydd). Reviewed on: 22nd July 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024

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Monmouthshire Building Society: Savings reviews

4% increase in 5 star reviews

20% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (3007)

Shanagh Hicks. 5 Star Rating!

In branch service review

In branch service review

In branch service review

Visited Qween ST Cardiff branch by appointment.

Reporting a Bereavement

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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