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Monmouthshire Building Society: Savings reviews

4.87
Based on 2,933 reviews, last reviewed 13th Mar 2026
84% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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8%
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Latest highest rating:

5

Very easy and efficiently opened an ISA to take adv... Very easy and efficiently opened an ISA to take advantage of current years tax allowance. Reviewed on: 13th March 2026
William H's avatar
William H

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
nick hay's avatar
nick hay

About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2933)

In branch service review

5
Deal with issue straightaway always, you are not asked to come back - great!. Reviewed on: 8th July 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024
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Monmouthshire Building Society

In branch service review

5
I can walk into the Monmouthshire, person-to-person and if needed available for appointment with staff of top quality. Reviewed on: 8th July 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024
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Monmouthshire Building Society

In branch service review

5
Very helpful, friendly and informative. Reviewed on: 6th July 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024
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Monmouthshire Building Society

In branch service review

5
Very friendly staff - only just joined but everything seems fantastic. Reviewed on: 6th July 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024
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Monmouthshire Building Society

In branch service review

5
Much prefer to go out of my way to visit the Caerleon Road branch. Staff are very friendly, welcoming and helpful. Ther are a brilliant example of excellent customer service and could teach staff at the other branches how to help customers. Reviewed on: 6th July 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Local. Could do with an online banking app. Reviewed on: 6th July 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 8th August 2024
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Monmouthshire Building Society

In branch service review

5
It's local and staff are excellent. Reviewed on: 6th July 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024
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Monmouthshire Building Society

Opening an account at Cardiff Queen Street branch.

5
Shanagh Hicks at the Cardiff Queen Street branch of the Monmouthshire Building Society was friendly and helpful as she kindly and informatively ensured that our opening a Savings account was a pleasant experience. Reviewed on: 6th July 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Shanagh. Response date: 8th July 2024
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Monmouthshire Building Society

In branch service review

5
Very helpful, down to Earth staff, understanding and approachable always. Good opening hours. Reviewed on: 5th July 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 6th August 2024
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Monmouthshire Building Society

In branch service review

5
The convenience of being able to visit the office in our home town of Monmouth, and being able to speak to an employee and not having the stress of having to do online transactions. Reviewed on: 5th July 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024
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Monmouthshire Building Society

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