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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
35% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
We liked everything, really good service. Very professional and wouldn't change a thing. Reviewed on: 14th May 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 29th May 2024
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Monmouthshire Building Society

In branch service review

5
They are a traditional society who haven't lost good customer relationships and support for its members. Reviewed on: 14th May 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024
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Monmouthshire Building Society

In branch service review

5
I recently opened a cash ISA account in your Newport branch and was very pleased and impressed with the service I received, inparticular with you staff member Mussarat. She clearly explained everything and answered all my questions. Reviewed on: 13th May 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Newport branch. Response date: 29th May 2024
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Monmouthshire Building Society

In branch service review

4
You have very helpful staff in Brecon branch as well as in Newport. I am very glad you have offices, not just contact centres and AI. In-person service is so valuable. Reviewed on: 13th May 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024
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Monmouthshire Building Society

In branch service review

5
It is easily accessible in practical terms, the staff are very helpful and pleasant. Reviewed on: 13th May 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024
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Monmouthshire Building Society

In branch service review

5
Excellent advice from your extremely helpful staff. Always a joy to visit my local branch in Caldicot. Reviewed on: 7th May 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Caldicot branch. Response date: 29th May 2024
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Monmouthshire Building Society

In branch service review

5
The staff are always friendly and helpful whenever we visit the branch. Over the last 6 months when we have been dealing with a bereavement and probate they have been very supportive dealing with the process. They have shown great compassion, professionalism and we never feel rushed. All staff are great but especially Naomi, Andrea and Neil who we have seen. They are a credit to MBS. Reviewed on: 7th May 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 29th May 2024
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Monmouthshire Building Society

In branch service review

5
Very good service from staff in Monmouth. Reviewed on: 4th May 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024
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Monmouthshire Building Society

In branch service review

5
It was great to be able to open an account in branch and be aided by your very helpful branch staff members at Cardiff branch. Reviewed on: 3rd May 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024
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Monmouthshire Building Society

In branch service review

5
Met Vicky who was the most attentive and informative. I enjoyed meeting her, a lovely personality for your branch. Reviewed on: 3rd May 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Vicky. Response date: 29th May 2024
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Monmouthshire Building Society

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