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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,933 reviews, last reviewed 13th Mar 2026
84% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
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0%
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Latest highest rating:

5

Very easy and efficiently opened an ISA to take adv... Very easy and efficiently opened an ISA to take advantage of current years tax allowance. Reviewed on: 13th March 2026
William H's avatar
William H

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
nick hay's avatar
nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2933)

In branch service review

5
Anthony and Shanagh have been very patient and helpful - thank you. Reviewed on: 8th April 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 2nd May 2024
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Monmouthshire Building Society

In branch service review

5
I have been with MBS for many years and can access accounts online. However I always have questions so prefer to visit the branch. Today I called into Cardiff, Queen Street, and Anthony helpfed me open and transfer funds. Anthony was extremely patient, very thorough, cheerful and at no time made to deel rushed. An excellent experience. Reviewed on: 8th April 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Antony. Response date: 2nd May 2024
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Monmouthshire Building Society

In branch service review

5
First time I have been offered tea or coffee!! A good start. Jack made everything so easy for us to understand re. ISA. Reviewed on: 8th April 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased that your experience in branch was easy. Response date: 27th September 2024
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Monmouthshire Building Society

Shanagh in the Cardiff branch went to great lengths...

5
Shanagh in the Cardiff branch went to great lengths to make it as simple as possible and reassure me, so her help was greatly appreciated Reviewed on: 6th April 2024
Frances S's avatar
Frances S
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Shanagh. Response date: 8th April 2024
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Monmouthshire Building Society

Helpful, but with a smile!

5
Staff at all branches are always happy to help with any queries or issues and are always smiling and very welcoming. Always a pleasure when I pop into a local branch. Reviewed on: 5th April 2024
Dean P's avatar
Dean P
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th April 2024
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Monmouthshire Building Society

Great service

5
Every time I visit the Cardiff branch, I receive excellent customer service from the team there! I am so pleased there is a branch now in the town centre. Reviewed on: 1st April 2024
Visitor's avatar
Visitor
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Cardiff branch. Response date: 2nd April 2024
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Monmouthshire Building Society

I visited brecon branch and was dealt with mainly by...

5
I visited brecon branch and was dealt with mainly by Charli with assistance from Leah. Both were very helpful, charli was excellent with her knowledge of your products and the best option for me. She is an asset to your team, Reviewed on: 28th March 2024
Terry D's avatar
Terry D
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Charli and Leah. Response date: 2nd April 2024
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Monmouthshire Building Society

In branch service review

5
Great accessibility to home and good service. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th April 2024
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Monmouthshire Building Society

In branch service review

5
Very helpful and courteous, and local. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th April 2024
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Monmouthshire Building Society

In branch service review

5
Friendly staff, easy to understand information, still have a branch locally, and use paper passbooks. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th April 2024
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Monmouthshire Building Society

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