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Monmouthshire Building Society: Savings reviews

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4.77
Based on 2,972 reviews, last reviewed 12th Jun 2026
44% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026
David 's avatar
David

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

Monmouthshire Building Society Branch Review

4
It's good in the Cardiff branch. Reviewed on: 12th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Cardiff branch. Response date: 6th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
We dealt with Karen in Cardiff who was a very helpful lady. We were given all the information we needed. Reviewed on: 12th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to Karen. Response date: 7th February 2024
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Monmouthshire Building Society

An absolutely archaic organisation where the staff d...

1
An absolutely archaic organisation where the staff do not know their own policies. Shocking service. Reviewed on: 12th January 2024
A W's avatar
A W
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. We’d like to discuss your experience further. If you’d like a member of our team to contact you, please email [email protected]. Response date: 15th January 2024
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Monmouthshire Building Society

Muss Noor very helpful lady.

5
Muss Noor very helpful lady. So nice to chat to. Very professional person Reviewed on: 12th January 2024
Gill's avatar
Gill
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience. Your comments will be passed on to Muss. Response date: 15th January 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Wecloming, friendly and professional. Vicky was my interviewer and all services and staff were very good. Reviewed on: 6th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased that you had a good experience with the Society. Your comments will be passed on to Vicky. Response date: 7th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Staff are very helpful and there is a local branch. Reviewed on: 5th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 7th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
The Society is still mutual and local with the personal touch. Reviewed on: 5th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 7th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Took time to explain everything and generally very efficient and helpful - our appointment was with Jack. Reviewed on: 5th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to Jack. Response date: 7th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Local access in Cardiff, and Jack was very helpful. Reviewed on: 5th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Jack. Response date: 7th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
The Cardiff branch staff are amazing. Very helpful and friendly. Reviewed on: 5th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Cardiff branch. Response date: 7th February 2024
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Monmouthshire Building Society

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