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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,972 reviews, last reviewed 12th Jun 2026
44% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026
David 's avatar
David

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

Monmouthshire Building Society Branch Review

5
Athony in Cardiff was very helpful. Reviewed on: 5th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Anthony. Response date: 7th February 2024
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Monmouthshire Building Society

Visit to the branch in Monmouth

5
Visited the branch in Monmouth and was able to complete transactions required. Great to see the commitment to having branches people can use.Staff very friendly and knowledgeable. Reviewed on: 4th January 2024
S Mon's avatar
S Mon
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in the Monmouth branch. Your comments will be passed on to the team. Response date: 5th January 2024
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Monmouthshire Building Society

Great service

5
Very welcoming and attentive staff. Patient on decision making and easily completed transaction. Reviewed on: 21st December 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 22nd December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Friendly, helpful staff who answered all our questions in a very professional manner. Reviewed on: 21st December 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 29th January 2024
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Monmouthshire Building Society

Great efficient service

5
Very efficient opening a new account for me. Very friendly staff Reviewed on: 19th December 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 19th December 2023
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Monmouthshire Building Society

Great customer service

5
Jo helped my partner to have her PIP paid in to her account by chasing it up with the finance department. Thank you Jo. Reviewed on: 15th December 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to Jo. Response date: 19th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
The staff are always professional, knowledgeable, courteous and friendly. All exceptionally good. Reviewed on: 15th December 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 29th January 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Jack in Cardiff was very helpful, efficient and friendly. Reviewed on: 15th December 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Jack. Response date: 29th January 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Karen at the Cardiff branch was the consultant who helped me with my enquiry and option. Reviewed on: 15th December 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Karen. Response date: 29th January 2024
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Monmouthshire Building Society

I year bond

5
Opened an account at Cardiff branch and Vicki explained everything in full and so made me feel nice and relaxed excellent service many thanks Reviewed on: 11th December 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in the Cardiff branch. Your comments will be passed on to the Vicki. Response date: 12th December 2023
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Monmouthshire Building Society

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