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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.69 (3007 reviews)

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4.69

Based on 3,007 reviews, last reviewed 22nd Sep 2026

4% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3007)

In branch service review

Fast, efficient and always happy to help. Reviewed on: 13th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 12th March 2024

In branch service review

Looked to register a PoA with Lloyds Bank and told to wait over a month. Monmouthshire saw me in two days and I spoke to the branch to discuss on the phone first, no call centre. Brilliant service, thank you. Reviewed on: 13th February 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review, we are so pleased that you was seen quickly in branch. Response date: 27th September 2024

In branch service review

The people that serve us are so helpful and pleasant and explain things when we need advise on saving. It is a pleasure coming into branch, they seem like friends. Reviewed on: 13th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 12th March 2024

In branch service review

Your staff are always polite, helpful and patient. Reviewed on: 13th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 12th March 2024

In branch service review

Carley's customer service was brilliant. Her attention to detail is fantastic. Reviewed on: 13th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We will pass your feedback on to Carley. Response date: 27th September 2024

In branch service review

Branch in Caldicot and so easy access to my account. Staff are very helpful and good opening hours. Reviewed on: 13th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Caldicot branch. Response date: 12th March 2024

Very helpful customer representative - explained mat...

Very helpful customer representative - explained matters clearly and succinctly. Reviewed on: 12th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 13th February 2024

Good friendly service with the all face to face inst...

Good friendly service with the all face to face instead of trying to talk to some digital non identity Shanagh who talked us through the whole set up was great Reviewed on: 3rd February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are pleased to hear that you are happy with the service that you received in Cardiff. Your comments will be passed on to Shanagh. Response date: 5th February 2024

Monmouthshire Building Society Branch Review

We have been with this branch for many years. They are consistently professional, informative, polite, caring and approachable. The branches are always inviting, warm, comfortable and clean. Reviewed on: 31st January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you are happy with our branches. Response date: 1st February 2024

Cardiff branch.

Went in to the Cardiff branch. Anthony was very friendly and helpful. Reviewed on: 31st January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for our Cardiff branch. Your feedback will be passed on to Anthony. Response date: 31st January 2024

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Monmouthshire Building Society: Savings reviews

4% increase in 5 star reviews

20% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (3007)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Very helpful customer representative - explained mat...

Good friendly service with the all face to face inst...

Monmouthshire Building Society Branch Review

Cardiff branch.

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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