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Monmouthshire Building Society: Savings reviews

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4.77
Based on 2,971 reviews, last reviewed 10th Jun 2026
44% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026
David 's avatar
David

Latest lowest rating:

1

The Issue 8 Regular Saver account has been the most... The Issue 8 Regular Saver account has been the most difficult account I have EVER tried to open; despite being a past, satisfied, MBS customer and sti... Read more Reviewed on: 27th May 2026
Adoniram's avatar
Adoniram
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2971)

Monmouthshire Building Society Branch Review

5
Courteous, with very helpful service. Reviewed on: 11th December 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th January 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Great service and friendly staff. Reviewed on: 11th December 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th January 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Better interest needed but friendly and local feeling. Reviewed on: 11th December 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your feedback will be used to help improve our services and member experience. Response date: 29th January 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
They clarified the information well. The advisor was vert knowledgeable and it's a relaxed setting. Reviewed on: 9th December 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 29th January 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Personable, customer oriented, and community engaged. Reviewed on: 5th December 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 11th December 2023
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Monmouthshire Building Society

Outstanding service

5
The staff in the Brecon Branch were outstanding very helpful with no outstanding waiting around Reviewed on: 4th December 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Brecon branch. Your comments will be passed on to the team. Response date: 4th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
Helpful and friendly staff. Suits my needs. Local to me with real people. Reviewed on: 30th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 11th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Friendly, welcome, supportive, great advice, and listen. Reviewed on: 30th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 11th December 2023
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Monmouthshire Building Society

Cardiff branch

5
Really pleased with the recent service received from the Cardiff team. We saw Vicky on the day and she was really helpful. Reviewed on: 30th November 2023
Phillip's avatar
Phillip
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Cardiff branch. Your comments will be passed on to Vicky. Response date: 30th November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
Karen gave very good service. Could do with lower penalty charges though. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you received a good service. Your comments will be passed on to Karen. Response date: 11th December 2023
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Monmouthshire Building Society

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