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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.69 (3007 reviews)

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4.69

Based on 3,007 reviews, last reviewed 22nd Sep 2026

4% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Review Monmouthshire Building Society: Savings now

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Monmouthshire Building Society Savings reviews (3007)

Visit on 22 January.

I visited Head Office John Frost Square on 22 January to update and sort out my accounts. As soon as I arrived your Senior Service Consultant Muss Noor greeted me. She arranged for my accounts to be updated where necessary and helped me to decide how best to sort out my accounts. She was very helpful and I am very happy with the results. Reviewed on: 30th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are pleased to hear that you are happy with the service that you received in our Newport City Centre branch. Your comments will be passed on to Muss. Response date: 30th January 2024

Monmouthshire Building Society Branch Review

Good, friendly customer service with Anthony at the Cardiff Queen Street branch. Reviewed on: 26th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased that you had a good experience in our Cardiff branch. Response date: 6th February 2024

Monmouthshire Building Society Branch Review

Excellent, quick service. Very polite staff. Anthony did a superb job of sorting my query. Reviewed on: 26th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Anthony. Response date: 6th February 2024

Monmouthshire Building Society Branch Review

Friendly, excellent service from Anthony in Cardiff. Reviewed on: 26th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Anthony. Response date: 6th February 2024

Monmouthshire Building Society Branch Review

Very friendly, not just the lady who served and dealt with us but all the staff. Very modern, very efficient. Faultless service, Karen is a credit to your company. Coffee was great too. Thank you. Reviewed on: 26th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Karen. Response date: 6th February 2024

Monmouthshire Building Society Branch Review

Great customer service from Jack at Cardiff. Reviewed on: 26th January 2024

Monmouthshire Building Society Branch Review

Personal service in branch from a person, better than online. Reviewed on: 26th January 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 6th February 2024

Monmouthshire Building Society Branch Review

Staff are very friendly and customer focussed. Anthony gave us a lot of time and explained things very clearly which was a good help. Reviewed on: 26th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Anthony. Response date: 6th February 2024

Poor interest rates & poor customer service

Poor interest rates, can get much higher interest rates elsewhere with better customer service and access. I've tried getting help before and they contact centre is rubbish hours and branch access doesn't help when you need to work. They seem to only be interested in pensioners who can go to their branches. Reviewed on: 22nd January 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We will use your feedback to improve our services and member experience. If you’d like a member of our team to contact you to discuss your review further, please email [email protected]. Response date: 22nd January 2024

Cardiff, Queen St branch

Called into Cardiff, Queen St branch 18.1.24 to open a Limited access savings account. Was greeted by Shanagh who went through the paperwork with me. She was excellent, very professional, friendly and efficient. An excellent ambassador for your brand. I would not hesitate to recommend your Queen St Cardiff branch. Five star service, thank you. Reviewed on: 19th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in our Cardiff branch. Your comments will be passed on to Shanagh. Response date: 19th January 2024

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Monmouthshire Building Society: Savings reviews

4% increase in 5 star reviews

20% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (3007)

Visit on 22 January.

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

Poor interest rates & poor customer service

Cardiff, Queen St branch

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Want to see more from Monmouthshire Building Society?

Mortgages

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