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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,933 reviews, last reviewed 13th Mar 2026
85% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
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0%
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0%

Latest highest rating:

5

Very easy and efficiently opened an ISA to take adv... Very easy and efficiently opened an ISA to take advantage of current years tax allowance. Reviewed on: 13th March 2026
William H's avatar
William H

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
nick hay's avatar
nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2933)

Very helpful

5
Opened an ISA with Karen McDermott a very friendly and helpful member of staff. Reviewed on: 22nd October 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Karen. Response date: 23rd October 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
It's easy and open on a Saturday. Reviewed on: 20th October 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Great individual service - thank you and continue as you are!. Reviewed on: 18th October 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

2
I like the friendly, local place, it's convenient. You could improve as there is no complaints system with a follow-up, it's taken 2 weeks to determine if a cheque eas cashed and at least 3 telephone calls/3 personal visits too. The Monmouthshire Building Society had the cheque in their possession from 21/09/23 and I have a letter from my bank saying it hadn't been paid into my account. It's really upset me. Reviewed on: 18th October 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. We will use your feedback to help improve our services and member experience. Response date: 6th November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Excellent customer service - friendly, helpful staff. Attractive savings interest rates. IT system availability could be improved. Reviewed on: 18th October 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Definitely like the helpful staff at the branch, great advice, and despite IT problems on the day they went out of their way to deal with requests. Reviewed on: 18th October 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
I always have a warm welcome when I visit the branch. Very helpful, experienced staff with customer interest at the forefront, never pushy. Reviewed on: 18th October 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
Like the ability/permission of the Society to be able to deal with matters in branch (account type depending). I don't like that branches are not widespread. Reviewed on: 18th October 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Like that there is a shop/office in Chepstow! The staff are fantastic. Reviewed on: 18th October 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to the Chepstow branch. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
I like being able to come out and do business face-to-face. Reviewed on: 18th October 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

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