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Monmouthshire Building Society: Savings reviews

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4.77
Based on 2,971 reviews, last reviewed 10th Jun 2026
44% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026
David 's avatar
David

Latest lowest rating:

1

The Issue 8 Regular Saver account has been the most... The Issue 8 Regular Saver account has been the most difficult account I have EVER tried to open; despite being a past, satisfied, MBS customer and sti... Read more Reviewed on: 27th May 2026
Adoniram's avatar
Adoniram
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2971)

Monmouthshire Building Society Branch Review

5
I would like to thank Karen in Cardiff who was very professional, helping me through and explaining every step of the process. It was also useful that the branch was open on a Saturday morning. Reviewed on: 29th November 2023
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in Cardiff. Your comments will be passed on to Karen. Response date: 11th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Friendly service, Karen was very helpful. Reviewed on: 29th November 2023
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Karen. Response date: 29th January 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Very good customer service from both Karen and Cathy in Cardiff, both asked how they could help. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in Cardiff. Your comments will be passed on to Karen and Cathy. Response date: 11th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
Great customer service provided by the team in Cardiff. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you received great customer service in Cardiff. Response date: 11th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
I like that I can deal with people, thank you!. Reviewed on: 29th November 2023
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 11th December 2023
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Monmouthshire Building Society

New account

5
I opened a new account at Monmouthshire building society Ross-on-wye. The staff were friendly and professional. Refreshing to deal face to face with such efficient knowledgeable staff. Wouldn’t hesitate to recommend to friends and family. Reviewed on: 28th November 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience opening an account with the Society. Your comments will be passed on to Ross-on-Wye. Response date: 29th November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
I have been a member of Monmouthshire Building Society for many years. Reviewed on: 28th November 2023
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 11th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Great personal service received in the Cwmbran branch. Reviewed on: 28th November 2023
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have received great customer service in the Cwmbran branch. Response date: 11th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Helpful and kind staff in Brecon. Reviewed on: 23rd November 2023
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 11th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Love the staff in Brecon and the convenience of having a branch. Reviewed on: 23rd November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 11th December 2023
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Monmouthshire Building Society

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