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Monmouthshire Building Society: Savings reviews

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4.69
Based on 3,007 reviews, last reviewed 22nd Sep 2026
4% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026
Kenneth's avatar
Kenneth
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3007)

Monmouthshire Building Society Branch Review

5
Really helpful staff, who can cope, are happy to cope with the coins and small amounts of our local group's fundraising and spending. Monmouth branch of Monmouthshire Building Society is the only branch open 6 days a week. Most have closed their premises altogether and even Nationwide is only open 3 days a week. Reviewed on: 16th January 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to the Monmouth branch. Response date: 6th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
I liked the 6 month bond, friendly staff who dealt with me exceptionally well. Better rates needed. Reviewed on: 12th January 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 6th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
The staff are very efficient and always very helpful, first class service. Reviewed on: 12th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 6th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Personal service at branch level. Reviewed on: 12th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 6th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Like the branch office availability. Reviewed on: 12th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 6th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
It's good in the Cardiff branch. Reviewed on: 12th January 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Cardiff branch. Response date: 6th February 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
We dealt with Karen in Cardiff who was a very helpful lady. We were given all the information we needed. Reviewed on: 12th January 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to Karen. Response date: 7th February 2024
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Monmouthshire Building Society

An absolutely archaic organisation where the staff d...

1
An absolutely archaic organisation where the staff do not know their own policies. Shocking service. Reviewed on: 12th January 2024
A W's avatar
A W
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. We’d like to discuss your experience further. If you’d like a member of our team to contact you, please email [email protected]. Response date: 15th January 2024
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Monmouthshire Building Society

Muss Noor very helpful lady.

5
Muss Noor very helpful lady. So nice to chat to. Very professional person Reviewed on: 12th January 2024
Gill's avatar
Gill
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience. Your comments will be passed on to Muss. Response date: 15th January 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Wecloming, friendly and professional. Vicky was my interviewer and all services and staff were very good. Reviewed on: 6th January 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased that you had a good experience with the Society. Your comments will be passed on to Vicky. Response date: 7th February 2024
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Monmouthshire Building Society

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