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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
35% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Courteous and welcoming staff. Knowledge of products and excellent customer service. Reviewed on: 13th June 2025

In branch service review

5
Customer service, Excellent appointment. Reviewed on: 13th June 2025

In branch service review

5
Sarah, staff very helpful an informative, Sarah is very approachable, excellent manner and knowledge. Felt very comfortable discussing matters. Reviewed on: 13th June 2025

In branch service review

5
Please retain the passbook, I really value having the passbook. Reviewed on: 13th June 2025

In branch service review

5
Friendly helpful staff face to face contact very helpful. Stress free. Please keep the passbooks avoid losing these and having to go online. Reviewed on: 13th June 2025

In branch service review

5
I like Monmouthshire over other societies because you still have the paying in books with is great for my grandchildren. Reviewed on: 13th June 2025

In branch service review

5
They are always available to help and are always polite and kind. Reviewed on: 13th June 2025

In branch service review

5
How quick we were seen without an appointment, Brilliant service. Reviewed on: 13th June 2025

In branch service review

5
Friendly staff, Knowledgeable staff. Reviewed on: 13th June 2025

In branch service review

5
The rates are lower than most other places but keeping my money and reinvesting with you due to the continuous friendly and reliable service. Hopefully the rates will increase again soon. Reviewed on: 13th June 2025

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