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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very Fast!

5
Needed to update my address details, this took less than 2 minutes to do, no hassle Reviewed on: 30th March 2022

Great automated assistance

5
I found it easy, fast and helpful Reviewed on: 30th March 2022

Great service

5
Able to get assistance needed and appreciate the services Reviewed on: 30th March 2022

Amazing and very helpful

5
Cora is very helpful and informative. You get answers very quick and there's not much cora can't answer for you. Very useful and time efficient, cant recommend it enough. Reviewed on: 30th March 2022

Quick and smooth

5
Brilliant experience: quick; clear; and reassuring. Reviewed on: 30th March 2022

Helpful!

5
Cora was very helpful and sorted my problem Reviewed on: 30th March 2022

Very easy to follow

5
Having just moved house I am trying to change my address details on all my bank accounts. Using Cora has been the easiest way to do this. feels very secure. Top marks Reviewed on: 30th March 2022

Very helpful

5
Very confident and really fast and easy Reviewed on: 30th March 2022

I got to know when I would get my Bonus

4
It was wonderful interacting with Cora, most of the times I get what I am looking for. Reviewed on: 30th March 2022

So easy

5
Fast response to my query and very easy to use. Reviewed on: 30th March 2022

Review NatWest Group - Cora: Digital assistant now

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