NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Useless

Totally useless when needing help to transfer money to a foreign bank. Reviewed on: 30th March 2022

Great service and very quick

Well done Cora a great service, easy to use and quick Reviewed on: 30th March 2022

Very helpful and actually worked.

I'm due an automated refund due an event being cancelled. My communication with Cora was actually understood by the AI. This is a refreshing change and very welcomed. Reviewed on: 30th March 2022