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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Very easy to follow

5
Having just moved house I am trying to change my address details on all my bank accounts. Using Cora has been the easiest way to do this. feels very secure. Top marks Reviewed on: 30th March 2022
Paul Manning's avatar
Paul Manning

Very helpful

5
Very confident and really fast and easy Reviewed on: 30th March 2022
Daniel 's avatar
Daniel

I got to know when I would get my Bonus

4
It was wonderful interacting with Cora, most of the times I get what I am looking for. Reviewed on: 30th March 2022
Neeraj Tomar's avatar
Neeraj Tomar

So easy

5
Fast response to my query and very easy to use. Reviewed on: 30th March 2022
Lyn's avatar
Lyn

Useless

1
Totally useless when needing help to transfer money to a foreign bank. Reviewed on: 30th March 2022
Keith Leadbetter's avatar
Keith Leadbetter

Great service and very quick

5
Well done Cora a great service, easy to use and quick Reviewed on: 30th March 2022
Wayne's avatar
Wayne

Very helpful and actually worked.

5
I'm due an automated refund due an event being cancelled. My communication with Cora was actually understood by the AI. This is a refreshing change and very welcomed. Reviewed on: 30th March 2022
Adam's avatar
Adam

Full stars

5
Needed help on benefits with my account, did this through the chat option, was fast and easy Reviewed on: 30th March 2022
Louise Taylor 's avatar
Louise Taylor

GREAT CUSTOMER SERVICE

5
QUERY BEEN DEALT IN NO TIME:) HIGHLY RECOMMENDED BANK Reviewed on: 30th March 2022
VIJAYASARATHY MUKUNTHAMANI's avatar
VIJAYASARATHY MUKUNTHAMANI

Amazing

5
I have been with Natwest for more than 10 years and cannot recommend it more. Reviewed on: 30th March 2022
Baraneh Masoumi's avatar
Baraneh Masoumi

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