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NatWest Group - Cora: Digital assistant reviews

3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

GREAT CUSTOMER SERVICE

5
QUERY BEEN DEALT IN NO TIME:) HIGHLY RECOMMENDED BANK Reviewed on: 30th March 2022

Amazing

5
I have been with Natwest for more than 10 years and cannot recommend it more. Reviewed on: 30th March 2022

Coral was great, very helpful!

5
She explained everything really well to me, which helped me a great deal! Reviewed on: 30th March 2022

Excellent service thanks

5
Quickly sorted for me. No stress. Reviewed on: 30th March 2022

Effective

5
Overall was a good and effective way to manage my issue. Reviewed on: 30th March 2022

Cora

5
Thank you Cora! So easy way better than waiting on the phone Reviewed on: 30th March 2022

Nat West banking online

4
Good stuff - simple, easy, helpful and good phone helpline Reviewed on: 30th March 2022

Definitely excellent cora service

5
Excellent experience and resolution of the problem Reviewed on: 30th March 2022

ISA reactivate

4
Precise and clear, useful as well a quick and easy Reviewed on: 30th March 2022

Simple and quick

5
Great service very user friendly Reviewed on: 30th March 2022

Review NatWest Group - Cora: Digital assistant now

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