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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Useless

1
Totally useless when needing help to transfer money to a foreign bank. Reviewed on: 30th March 2022

Great service and very quick

5
Well done Cora a great service, easy to use and quick Reviewed on: 30th March 2022

Very helpful and actually worked.

5
I'm due an automated refund due an event being cancelled. My communication with Cora was actually understood by the AI. This is a refreshing change and very welcomed. Reviewed on: 30th March 2022

Full stars

5
Needed help on benefits with my account, did this through the chat option, was fast and easy Reviewed on: 30th March 2022

GREAT CUSTOMER SERVICE

5
QUERY BEEN DEALT IN NO TIME:) HIGHLY RECOMMENDED BANK Reviewed on: 30th March 2022

Amazing

5
I have been with Natwest for more than 10 years and cannot recommend it more. Reviewed on: 30th March 2022

Coral was great, very helpful!

5
She explained everything really well to me, which helped me a great deal! Reviewed on: 30th March 2022

Excellent service thanks

5
Quickly sorted for me. No stress. Reviewed on: 30th March 2022

Effective

5
Overall was a good and effective way to manage my issue. Reviewed on: 30th March 2022

Cora

5
Thank you Cora! So easy way better than waiting on the phone Reviewed on: 30th March 2022

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