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NatWest Group - Cora: Digital assistant reviews

3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

So quick and helpgul

5
Just so prompt and no time wasting Reviewed on: 30th March 2022

Useful and user friendly

4
My request was fulfilled quickly and easily. Reviewed on: 30th March 2022

Reliable banking

5
Very easy to use and reliable!!! Reviewed on: 30th March 2022

Fabulous

5
Great experience with Cora great innovation Reviewed on: 30th March 2022

Exceptional

5
Very quick response with the right answers I was needing. Reviewed on: 30th March 2022

Excellent service.

5
Excellent service. Quick and easily done. Reviewed on: 30th March 2022

FAST AND EASY

5
Fast and easy to use, a lot of options to choose from in case of needed. I reccomend. Reviewed on: 30th March 2022

Quick and easy to use

5
I had to change my address, and as I am in a flat this is not easily recognised. I could use Cora to enter each line of my address manually - very simple. Reviewed on: 30th March 2022

Could nt do or understand thing with out MY CORA

5
I would be pulling hair out of head with out CORA i have a few worrying health probs an CORA keeps me calm an in control of what im doing. SO one more thing GO CORA GO GOOD LUCK Reviewed on: 30th March 2022

Excellent service

5
Fast, good, service. Sorted out my query in a matter of minutes Reviewed on: 30th March 2022

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