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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Useful and quick

5
I had a question and it was answered quickly by the digital assistant Reviewed on: 30th March 2022

Everything covered

5
Without the need of a human, everything is outlined perfectly. Reviewed on: 30th March 2022

Excellent

5
Straight to the point, helpful and direct to where you need to be Reviewed on: 30th March 2022

online banking great

5
great assistance thank you very helpful Reviewed on: 30th March 2022

Useful and efficient service

4
I used Cora to update my address details on internet banking. Cora was efficient, and easy to use. Reviewed on: 30th March 2022

Very quick and easy to use with great results

5
Cora was easy to use while needing something sent out. Very quick and great service Reviewed on: 30th March 2022

Convenient, quick and simple

5
It's extremely convenient to change my address on my accounts via Cora, saving me a trip to a bank in person. It's simple everything I had to do took mere seconds. Reviewed on: 30th March 2022

Can be useful

4
I'm not keen on bots - but managed to change an address quickly and simply using this bot. Reviewed on: 30th March 2022

Problem solved quickly and efficiently every time.

5
Every time I have used Cora, my issue has been solved. Reviewed on: 30th March 2022

Quick - Easy - Fast

5
I normally do not like using text prompts - but your system today was fast, accurate and easy to use. Thanks Reviewed on: 30th March 2022

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