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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Best

5
Doing work security officer as normol person nothing else Reviewed on: 30th March 2022
Pradip Rai's avatar
Pradip Rai

Excellent customer service

5
Wonderful experience. Online banking has made our job easy and convenient. Reviewed on: 30th March 2022
Amit Yakthungba's avatar
Amit Yakthungba

Useful and quick

5
I had a question and it was answered quickly by the digital assistant Reviewed on: 30th March 2022
Alzander Morelatt's avatar
Alzander Morelatt

Everything covered

5
Without the need of a human, everything is outlined perfectly. Reviewed on: 30th March 2022
Shaun Daniel's avatar
Shaun Daniel

Excellent

5
Straight to the point, helpful and direct to where you need to be Reviewed on: 30th March 2022
Florist's avatar
Florist

online banking great

5
great assistance thank you very helpful Reviewed on: 30th March 2022
Wendy's avatar
Wendy

Useful and efficient service

4
I used Cora to update my address details on internet banking. Cora was efficient, and easy to use. Reviewed on: 30th March 2022
Bill Watkins's avatar
Bill Watkins

Very quick and easy to use with great results

5
Cora was easy to use while needing something sent out. Very quick and great service Reviewed on: 30th March 2022
Charlotte Hunter's avatar
Charlotte Hunter

Convenient, quick and simple

5
It's extremely convenient to change my address on my accounts via Cora, saving me a trip to a bank in person. It's simple everything I had to do took mere seconds. Reviewed on: 30th March 2022
Rose Wright's avatar
Rose Wright

Can be useful

4
I'm not keen on bots - but managed to change an address quickly and simply using this bot. Reviewed on: 30th March 2022
SCPS 's avatar
SCPS

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