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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Problem solved quickly and efficiently every time.

5
Every time I have used Cora, my issue has been solved. Reviewed on: 30th March 2022
hirstrachael@yahoo.com's avatar
[email protected]

Quick - Easy - Fast

5
I normally do not like using text prompts - but your system today was fast, accurate and easy to use. Thanks Reviewed on: 30th March 2022
Francis James Thatcher's avatar
Francis James Thatcher

What a great help to me thanks.

5
Cora helped me with my query so easy to use fab. Reviewed on: 30th March 2022
Hilary Osullivan's avatar
Hilary Osullivan

Fast and efficient at finding what you need to know

5
Great response, straight to the point I needed to know and practically instant... cannot believe how fast it is. Reviewed on: 30th March 2022
M Summers 's avatar
M Summers

Cora experience

5
Very helpful and quick .Once I found the correct theme I wanted to discuss it was all plain sailing . Reviewed on: 30th March 2022
Gordon Ralph's avatar
Gordon Ralph

Good service

5
Chat online answered my question in a few minutes. Reviewed on: 30th March 2022
Steph's avatar
Steph

Great service

5
Easy to use and accurate info it is an efficient way to find out what I need Reviewed on: 30th March 2022
Simon Plaut's avatar
Simon Plaut

Very helpful

5
Good service with cora very helpful and would use the service again well done Reviewed on: 30th March 2022
Heather Brenda Ann 's avatar
Heather Brenda Ann

Easy and simple for not complex problems

3
Is easy to solve quick problems with cora Reviewed on: 30th March 2022
Tom Owen's avatar
Tom Owen

Very helpful

5
Always answer my questions , no problem in waiting in automated telephone call. Reviewed on: 30th March 2022
Yvonne Saunders-Hall's avatar
Yvonne Saunders-Hall

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