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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

What a great help to me thanks.

5
Cora helped me with my query so easy to use fab. Reviewed on: 30th March 2022

Fast and efficient at finding what you need to know

5
Great response, straight to the point I needed to know and practically instant... cannot believe how fast it is. Reviewed on: 30th March 2022

Cora experience

5
Very helpful and quick .Once I found the correct theme I wanted to discuss it was all plain sailing . Reviewed on: 30th March 2022

Good service

5
Chat online answered my question in a few minutes. Reviewed on: 30th March 2022

Great service

5
Easy to use and accurate info it is an efficient way to find out what I need Reviewed on: 30th March 2022

Very helpful

5
Good service with cora very helpful and would use the service again well done Reviewed on: 30th March 2022

Easy and simple for not complex problems

3
Is easy to solve quick problems with cora Reviewed on: 30th March 2022

Very helpful

5
Always answer my questions , no problem in waiting in automated telephone call. Reviewed on: 30th March 2022

Very good

5
Good response fast and solved quickly Reviewed on: 30th March 2022

Address update and query about my expiring card

5
Cora has been very helpful. She answered all my questions and processed my request in less than 5 minutes, Very efficient! Reviewed on: 30th March 2022

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