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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very good

5
Good response fast and solved quickly Reviewed on: 30th March 2022
Joel John's avatar
Joel John

Address update and query about my expiring card

5
Cora has been very helpful. She answered all my questions and processed my request in less than 5 minutes, Very efficient! Reviewed on: 30th March 2022
Samantha Jane Yumang's avatar
Samantha Jane Yumang

Damaged debit card

5
My questions were answered in a polite and timely manner. Reviewed on: 30th March 2022
Nicola Ranby's avatar
Nicola Ranby

excellent speedy service

5
Takes online chat and support to another level. Very impressed. Reviewed on: 30th March 2022
Jen Colwell's avatar
Jen Colwell

Voting for cora

5
Excellent, quick service I understood all the questions asked and made my change of address efficient and of good service.. thank you Reviewed on: 30th March 2022
Victoria Cooper's avatar
Victoria Cooper

Missing in Action

1
Cora is Absent from my browser although the website says she is there Reviewed on: 30th March 2022
DarkTech's avatar
DarkTech

Coractive

4
Cora assists us with our daily routines. Reviewed on: 30th March 2022
Andremgv's avatar
Andremgv

Fast Help

5
Very quick and efficient service thank you Reviewed on: 30th March 2022
N Mayhew's avatar
N Mayhew

Very easy to use

5
Cora asked me questions relevant to my query and I answered. The step by step process was easy to follow and my change of address was done in minutes. Thanks Cora Reviewed on: 30th March 2022
Hilda 's avatar
Hilda

Really helpful and friendly

5
Made my address change quick and easy! Reviewed on: 30th March 2022
Naomi's avatar
Naomi

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