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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Damaged debit card

5
My questions were answered in a polite and timely manner. Reviewed on: 30th March 2022

excellent speedy service

5
Takes online chat and support to another level. Very impressed. Reviewed on: 30th March 2022

Voting for cora

5
Excellent, quick service I understood all the questions asked and made my change of address efficient and of good service.. thank you Reviewed on: 30th March 2022

Missing in Action

1
Cora is Absent from my browser although the website says she is there Reviewed on: 30th March 2022

Coractive

4
Cora assists us with our daily routines. Reviewed on: 30th March 2022

Fast Help

5
Very quick and efficient service thank you Reviewed on: 30th March 2022

Very easy to use

5
Cora asked me questions relevant to my query and I answered. The step by step process was easy to follow and my change of address was done in minutes. Thanks Cora Reviewed on: 30th March 2022

Really helpful and friendly

5
Made my address change quick and easy! Reviewed on: 30th March 2022

Changing name

5
Made the change of the account name easy and straightforward. The best way to get answers quickly and clearly. Reviewed on: 30th March 2022

Instantly helpful

5
Quick response with useful info and answers to my query. Reviewed on: 30th March 2022

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