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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

very good

5
cora helped me change my online banking password Reviewed on: 30th March 2022

Pleased to have a robot talk as if real

5
It answered fast and already know what I needed.It changed my address to my new one in just under 1minute...without having to type and search around and scroll much ...xx Reviewed on: 30th March 2022

Best chat or support ever

5
I closed a business and wanted to close the account. Couldn’t have been easier, thank you. Reviewed on: 30th March 2022

10/10 really good

5
Really quick to Respond and help with your enquiry Reviewed on: 30th March 2022

So quick and super easy to use

5
The quickest and easiest help chat line I've ever used, saved so long waiting for a phone line! Reviewed on: 30th March 2022

Cora was very helpful

5
Cora was very helpful and asked the exact right questions to make it easy to understand Reviewed on: 30th March 2022

Speedy and efficient service

5
Speedy and efficient service. No hanging about waiting on the phone Reviewed on: 30th March 2022

Swift, clear advice

5
I had a forgotten PIN, this was managed within minutes Reviewed on: 30th March 2022

Very efficient and helpful service

5
Cora’s response was immediate and very helpful Reviewed on: 30th March 2022

Regular card payments

5
Cora gave very clear answers as to what to do Reviewed on: 30th March 2022

Review NatWest Group - Cora: Digital assistant now

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