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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

So quick and super easy to use

5
The quickest and easiest help chat line I've ever used, saved so long waiting for a phone line! Reviewed on: 30th March 2022

Cora was very helpful

5
Cora was very helpful and asked the exact right questions to make it easy to understand Reviewed on: 30th March 2022

Speedy and efficient service

5
Speedy and efficient service. No hanging about waiting on the phone Reviewed on: 30th March 2022

Swift, clear advice

5
I had a forgotten PIN, this was managed within minutes Reviewed on: 30th March 2022

Very efficient and helpful service

5
Cora’s response was immediate and very helpful Reviewed on: 30th March 2022

Regular card payments

5
Cora gave very clear answers as to what to do Reviewed on: 30th March 2022

Helpfully experience with natwest

5
Allways help full and go above n beyond to find best solution for various situations I've had with my banking needs .I'd not hesitate to recommend Nat west for banking and everything else they offer .my video call with adviser was so helpfully and put my mind and worries to bed Reviewed on: 30th March 2022

Using Cora

5
Easy to use very helpful great you dont need to go to bank or ring up Reviewed on: 30th March 2022

Seamless service and experience

5
This is the easiest most accessible app feature on the banking market.. Reviewed on: 30th March 2022

Efficient and effective

5
Instant response to my query and easy to follow instructions Reviewed on: 30th March 2022

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