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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Very efficient and helpful service

5
Cora’s response was immediate and very helpful Reviewed on: 30th March 2022
Jess's avatar
Jess

Regular card payments

5
Cora gave very clear answers as to what to do Reviewed on: 30th March 2022
David Crawford's avatar
David Crawford

Helpfully experience with natwest

5
Allways help full and go above n beyond to find best solution for various situations I've had with my banking needs .I'd not hesitate to recommend Nat west for banking and everything else they offer .my video call with adviser was so helpfully and put my mind and worries to bed Reviewed on: 30th March 2022
Steven Wright's avatar
Steven Wright

Using Cora

5
Easy to use very helpful great you dont need to go to bank or ring up Reviewed on: 30th March 2022
Geraldine Creaney 's avatar
Geraldine Creaney

Seamless service and experience

5
This is the easiest most accessible app feature on the banking market.. Reviewed on: 30th March 2022
Marcus Ward's avatar
Marcus Ward

Efficient and effective

5
Instant response to my query and easy to follow instructions Reviewed on: 30th March 2022
Gerard Price's avatar
Gerard Price

Saves me a lot of time

5
I find Cora to be very useful when I just need small changes done. It saves me a lot of time as I don't have to call and wait until I can speak to someone. Very pleased with it! Reviewed on: 30th March 2022
Lejla's avatar
Lejla

Help with business account

4
Cora is a great addition and it was simple and informative and allowed me to sort something out quickly and correctly Reviewed on: 30th March 2022
Brian Hart's avatar
Brian Hart

Quick Convenient Intelligent

5
Able to deal with my simple requests quickly, easily and was intelligent enough to recognise a more complicated questions. Way better than having to wait 1 hour on hold to speak to someone to solve a very simple issue Reviewed on: 30th March 2022
Anne's avatar
Anne

Easy peasy

5
Enjoyed speaking with coral, easy and effective. Questions answered easily. Reviewed on: 30th March 2022
Kimbo612's avatar
Kimbo612

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