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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

best bank ever

5
One of the UKs oldest banks fully up to date while retaining a local bank feeling. Reviewed on: 30th March 2022
Julie's avatar
Julie

Easy to use

5
All my queries have been dealt with quickly Reviewed on: 30th March 2022
Shirley 's avatar
Shirley

Great customer service

5
Quick and efficient - an easy and excellent service was provided by Cora Reviewed on: 30th March 2022
jessybrayne@hotmail.co.uk's avatar
[email protected]

Would highly recommend

5
Cora was Very helpful and answered my questions Reviewed on: 30th March 2022
Jessica Andrea Sanderson's avatar
Jessica Andrea Sanderson

Ridiculously easy to use

5
I needed to unblock a card and Cora made it v straight forward without needing to go via telephone banking or in branch Reviewed on: 30th March 2022
Anne's avatar
Anne

ISA Activation

5
Easy to use interactive virtual assistants, unlike other virtual assistants Reviewed on: 30th March 2022
Leon Beaudoin's avatar
Leon Beaudoin

Quick and efficient Cora!

5
Impressed with the speed in which Cora responded Reviewed on: 30th March 2022
Hannah Carter's avatar
Hannah Carter

Quick and helpful

5
Helped with my problem quickly and pointed me in the right direction Reviewed on: 30th March 2022
Amanda Jane Ibbotson's avatar
Amanda Jane Ibbotson

Quick

5
Quick response and appropriate answers to my question, thank you Cora Reviewed on: 30th March 2022
Pam Fenn-Forycki's avatar
Pam Fenn-Forycki

Very helpful

5
Quick response very helpful but my problem is still there about my money Reviewed on: 30th March 2022
Immy 7007's avatar
Immy 7007

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