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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Great customer service

5
Quick and efficient - an easy and excellent service was provided by Cora Reviewed on: 30th March 2022

Would highly recommend

5
Cora was Very helpful and answered my questions Reviewed on: 30th March 2022

Ridiculously easy to use

5
I needed to unblock a card and Cora made it v straight forward without needing to go via telephone banking or in branch Reviewed on: 30th March 2022

ISA Activation

5
Easy to use interactive virtual assistants, unlike other virtual assistants Reviewed on: 30th March 2022

Quick and efficient Cora!

5
Impressed with the speed in which Cora responded Reviewed on: 30th March 2022

Quick and helpful

5
Helped with my problem quickly and pointed me in the right direction Reviewed on: 30th March 2022

Quick

5
Quick response and appropriate answers to my question, thank you Cora Reviewed on: 30th March 2022

Very helpful

5
Quick response very helpful but my problem is still there about my money Reviewed on: 30th March 2022

Brilliant

5
Very helpful and directed me to were and what I needed to do to try and resolve my issues Thankyou so much Cora Reviewed on: 30th March 2022

Excellent and efficient service

5
Change of address using CORA was so simple. Just need to confirm by text once I receive the text.! Reviewed on: 30th March 2022

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