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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Brilliant

5
Very helpful and directed me to were and what I needed to do to try and resolve my issues Thankyou so much Cora Reviewed on: 30th March 2022
Lorraine Smith's avatar
Lorraine Smith

Excellent and efficient service

5
Change of address using CORA was so simple. Just need to confirm by text once I receive the text.! Reviewed on: 30th March 2022
Haydn Yeo's avatar
Haydn Yeo

Excellent service

5
Very polite and helpful, answered my question clearly. Reviewed on: 30th March 2022
Rafzana Khan's avatar
Rafzana Khan

By a mile the best digital chat function I've ever used

5
By a mile the best digital chat function I've ever used Reviewed on: 30th March 2022
Rob Haigh's avatar
Rob Haigh

Fantastic and efficient

5
Great service. No need for further hassle or the need to talk to anyone Reviewed on: 29th March 2022
Nabeel Asif's avatar
Nabeel Asif

Very helpful

5
Quick and very helpful in rectifying my situation Reviewed on: 29th March 2022
SaorAlba 74's avatar
SaorAlba 74

Great online and mobile tools

5
The NatWest online banking AI assistant Cora is well designed, eloquent and easy-to-use. A fresh change from many of the other banking facilities I've used. Reviewed on: 29th March 2022
Aaran Gravestock's avatar
Aaran Gravestock

Excellent

5
Was wonderful and had the best experience ever Reviewed on: 29th March 2022
Keegan D'souza's avatar
Keegan D'souza

Easy and quick

5
Very quick and easy and problem solved and explained clearly Reviewed on: 29th March 2022
Sophie's avatar
Sophie

Always helpful in trying to solve your problem

5
Always helpful in trying to solve your problem Reviewed on: 29th March 2022
Heather MacAngus's avatar
Heather MacAngus

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