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NatWest Group - Cora: Digital assistant reviews

3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Straight forward and instinctive to use service

4
had to change address and the whole thing was made quite simple by the automated chat system Reviewed on: 29th March 2022

Excellent Service

5
Quick service , excellent advice easy to understand Reviewed on: 29th March 2022

helpfull

5
answererd my question quickly and was very polite Reviewed on: 29th March 2022

Answered my query and the navigation and options were easy to select

5
Covered every part of what I required with clear instructions Reviewed on: 29th March 2022

Great service

5
Great service, prompt solutions. Reviewed on: 29th March 2022

Super quick problem resolution

5
Very helpful and super quick. Solved my problem easily and efficiently Reviewed on: 29th March 2022

Good jobe

4
Excellent experience my vote goes to you Reviewed on: 29th March 2022

Very quick and precise with answer to my question

5
Quick and efficient with my query Reviewed on: 29th March 2022

Very good service

5
Just Great. So easy to use and very helpful. It's time saving and stress free Reviewed on: 29th March 2022

Vote cora

5
Vote cora she led me in the right direction I need to be in Reviewed on: 29th March 2022

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