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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

got my information within 2 minutes

5
asking about extending our mortgage, was expecting a long search for information, but within 2 minutes Cora had directed me to the information i needed Reviewed on: 31st March 2022

Helpful

4
Helpful enough to know if I needed to call the bank or not Reviewed on: 31st March 2022

Digital Assistant

5
Quick and easy to use with good response times. Reviewed on: 31st March 2022

Love it, sooo quick and easy!

5
Instead of waiting for hours on hold, using Cora had my ISA reactivated in under a minute! Amazing! Reviewed on: 31st March 2022

Brilliant quick response

5
Brilliant, quick response All sorted in minutes Reviewed on: 31st March 2022

Prompt and useful

5
Coral is available at any time and is very prompt. Been useful for all that I have wanted so far Reviewed on: 31st March 2022

EASY AND HELPFUL

5
EXCELLENT RATES SATISFACTION AND KNOWING EXACTLY EXPECTATIONS. Reviewed on: 31st March 2022

Brilliant

5
Cora was Great help and solved everything quickly Reviewed on: 31st March 2022

Dominic2020

5
I’m waiting to confirm you guys for my account, if you accept to give me the account. Thanks again Reviewed on: 30th March 2022

Straightforward answers

4
Very helpful and explained in clear language Reviewed on: 30th March 2022

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