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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

EASY AND HELPFUL

5
EXCELLENT RATES SATISFACTION AND KNOWING EXACTLY EXPECTATIONS. Reviewed on: 31st March 2022

Brilliant

5
Cora was Great help and solved everything quickly Reviewed on: 31st March 2022

Dominic2020

5
I’m waiting to confirm you guys for my account, if you accept to give me the account. Thanks again Reviewed on: 30th March 2022

Straightforward answers

4
Very helpful and explained in clear language Reviewed on: 30th March 2022

Very Fast!

5
Needed to update my address details, this took less than 2 minutes to do, no hassle Reviewed on: 30th March 2022

Great automated assistance

5
I found it easy, fast and helpful Reviewed on: 30th March 2022

Great service

5
Able to get assistance needed and appreciate the services Reviewed on: 30th March 2022

Amazing and very helpful

5
Cora is very helpful and informative. You get answers very quick and there's not much cora can't answer for you. Very useful and time efficient, cant recommend it enough. Reviewed on: 30th March 2022

Quick and smooth

5
Brilliant experience: quick; clear; and reassuring. Reviewed on: 30th March 2022

Helpful!

5
Cora was very helpful and sorted my problem Reviewed on: 30th March 2022

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