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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Efficiency

5
Quick and efficient response to my request Reviewed on: 31st March 2022
astridmckeown@btinternet.com's avatar
[email protected]

Quick response

5
Answered my question very quickly and thoroughly. Reviewed on: 31st March 2022
Lyn Griffin's avatar
Lyn Griffin

They are good

5
She helped me finger out where my card is and it no it way and now I don’t feel worried anymore I think they are a good bank at keeping everything safe but there is room for Improvements Reviewed on: 31st March 2022
Kelly's avatar
Kelly

Very helpful

5
Straight to the point and explained perfectly, thanks. Reviewed on: 31st March 2022
Craig McMonagle's avatar
Craig McMonagle

Quick and easy to use

4
Lost my business debit card and needed to know how to apply for a new one. Reviewed on: 31st March 2022
Malcolm Lowes's avatar
Malcolm Lowes

Excellent service

5
Very good and effective service. Quick and easy to use Reviewed on: 31st March 2022
Sophie Worrall's avatar
Sophie Worrall

Very helpful

5
Simple & very easy to use Very helpful & would recommend to use if help needed Reviewed on: 31st March 2022
Ronnie Mitchell's avatar
Ronnie Mitchell

Digital assistant - has all the basics

4
If you have a standard type question then Cora is pretty useful, acting in a similar way to an interactive FAQ guide without digging through lots of useless info. Good selection options to drill into what you are after and you can get through to a real person if the query is more difficult to answer than the stock responses. Reviewed on: 31st March 2022
Ross Colbourne's avatar
Ross Colbourne

Very efficient, quick and clear response.

5
I got all the details that I needed very quickly and they were clear. Reviewed on: 31st March 2022
Karl Stephen's avatar
Karl Stephen

Great bank and services

5
Very responsive to issues. Cora is intelligent. Bank resolves problems quickly. Communication and check in from the bank are great. Reviewed on: 31st March 2022
Eniye Oshunbiyi's avatar
Eniye Oshunbiyi

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