Smart Money People Logo
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6061)

Very helpful

5
Simple & very easy to use Very helpful & would recommend to use if help needed Reviewed on: 31st March 2022
Ronnie Mitchell's avatar
Ronnie Mitchell

Digital assistant - has all the basics

4
If you have a standard type question then Cora is pretty useful, acting in a similar way to an interactive FAQ guide without digging through lots of useless info. Good selection options to drill into what you are after and you can get through to a real person if the query is more difficult to answer than the stock responses. Reviewed on: 31st March 2022
Ross Colbourne's avatar
Ross Colbourne

Very efficient, quick and clear response.

5
I got all the details that I needed very quickly and they were clear. Reviewed on: 31st March 2022
Karl Stephen's avatar
Karl Stephen

Great bank and services

5
Very responsive to issues. Cora is intelligent. Bank resolves problems quickly. Communication and check in from the bank are great. Reviewed on: 31st March 2022
Eniye Oshunbiyi's avatar
Eniye Oshunbiyi

got my information within 2 minutes

5
asking about extending our mortgage, was expecting a long search for information, but within 2 minutes Cora had directed me to the information i needed Reviewed on: 31st March 2022
Sally Chicken's avatar
Sally Chicken

Helpful

4
Helpful enough to know if I needed to call the bank or not Reviewed on: 31st March 2022
kim's avatar
kim

Digital Assistant

5
Quick and easy to use with good response times. Reviewed on: 31st March 2022
Tim Wilton's avatar
Tim Wilton

Love it, sooo quick and easy!

5
Instead of waiting for hours on hold, using Cora had my ISA reactivated in under a minute! Amazing! Reviewed on: 31st March 2022
Red Rio's avatar
Red Rio

Brilliant quick response

5
Brilliant, quick response All sorted in minutes Reviewed on: 31st March 2022
Theresa Wood's avatar
Theresa Wood

Prompt and useful

5
Coral is available at any time and is very prompt. Been useful for all that I have wanted so far Reviewed on: 31st March 2022
Susan Craddock 's avatar
Susan Craddock

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill