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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy to use

4
Lost my business debit card and needed to know how to apply for a new one. Reviewed on: 31st March 2022
Malcolm Lowes's avatar
Malcolm Lowes

Excellent service

5
Very good and effective service. Quick and easy to use Reviewed on: 31st March 2022
Sophie Worrall's avatar
Sophie Worrall

Very helpful

5
Simple & very easy to use Very helpful & would recommend to use if help needed Reviewed on: 31st March 2022
Ronnie Mitchell's avatar
Ronnie Mitchell

Digital assistant - has all the basics

4
If you have a standard type question then Cora is pretty useful, acting in a similar way to an interactive FAQ guide without digging through lots of useless info. Good selection options to drill into what you are after and you can get through to a real person if the query is more difficult to answer than the stock responses. Reviewed on: 31st March 2022
Ross Colbourne's avatar
Ross Colbourne

Very efficient, quick and clear response.

5
I got all the details that I needed very quickly and they were clear. Reviewed on: 31st March 2022
Karl Stephen's avatar
Karl Stephen

Great bank and services

5
Very responsive to issues. Cora is intelligent. Bank resolves problems quickly. Communication and check in from the bank are great. Reviewed on: 31st March 2022
Eniye Oshunbiyi's avatar
Eniye Oshunbiyi

got my information within 2 minutes

5
asking about extending our mortgage, was expecting a long search for information, but within 2 minutes Cora had directed me to the information i needed Reviewed on: 31st March 2022
Sally Chicken's avatar
Sally Chicken

Helpful

4
Helpful enough to know if I needed to call the bank or not Reviewed on: 31st March 2022
kim's avatar
kim

Digital Assistant

5
Quick and easy to use with good response times. Reviewed on: 31st March 2022
Tim Wilton's avatar
Tim Wilton

Love it, sooo quick and easy!

5
Instead of waiting for hours on hold, using Cora had my ISA reactivated in under a minute! Amazing! Reviewed on: 31st March 2022
Red Rio's avatar
Red Rio

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