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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Big help!

5
Definitely the best I’ve come across Reviewed on: 31st March 2022

Only online chatbot to answer my query first time!

5
Impressed with how easy Cora is to use, and how it registers questions and answers them with ease. Definitely the best experience I've had with a chatbot! Reviewed on: 31st March 2022

Very easy to use a great service

5
Assisted with resetting isa ive been at natwest a long time love the online banking app and cora Reviewed on: 31st March 2022

Quick and helpful

5
Easy to use with confidence of security. Reviewed on: 31st March 2022

Efficiency

5
Quick and efficient response to my request Reviewed on: 31st March 2022

Quick response

5
Answered my question very quickly and thoroughly. Reviewed on: 31st March 2022

They are good

5
She helped me finger out where my card is and it no it way and now I don’t feel worried anymore I think they are a good bank at keeping everything safe but there is room for Improvements Reviewed on: 31st March 2022

Very helpful

5
Straight to the point and explained perfectly, thanks. Reviewed on: 31st March 2022

Quick and easy to use

4
Lost my business debit card and needed to know how to apply for a new one. Reviewed on: 31st March 2022

Excellent service

5
Very good and effective service. Quick and easy to use Reviewed on: 31st March 2022

Review NatWest Group - Cora: Digital assistant now

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