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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Great time saving

5
Brilluant ai assistant very easy to change address in few second fabolus Reviewed on: 31st March 2022

about my ISA

5
the questions that I asked about my ISA and the replies that I got were very good Reviewed on: 31st March 2022

Great Service and fast

5
quick and easy, no hassle, smooth experience Reviewed on: 31st March 2022

Excellent experience

5
Super fast and effective banking experience Reviewed on: 31st March 2022

quickest autochat

5
recently had reason to check a doubtful email for authenticity and was very pleased with the speed of the response. Almost like the old TV comedy show, my questions were answered before I asked them! Reviewed on: 31st March 2022

Pretty useful

4
I have used Cora few times now. Quire useful, most recent time found me a set-up option i didn't know about and saved a phone call to helpline. Reviewed on: 31st March 2022

Big help!

5
Definitely the best I’ve come across Reviewed on: 31st March 2022

Only online chatbot to answer my query first time!

5
Impressed with how easy Cora is to use, and how it registers questions and answers them with ease. Definitely the best experience I've had with a chatbot! Reviewed on: 31st March 2022

Very easy to use a great service

5
Assisted with resetting isa ive been at natwest a long time love the online banking app and cora Reviewed on: 31st March 2022

Quick and helpful

5
Easy to use with confidence of security. Reviewed on: 31st March 2022

Review NatWest Group - Cora: Digital assistant now

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