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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

quickest autochat

5
recently had reason to check a doubtful email for authenticity and was very pleased with the speed of the response. Almost like the old TV comedy show, my questions were answered before I asked them! Reviewed on: 31st March 2022
Bob Smith's avatar
Bob Smith

Pretty useful

4
I have used Cora few times now. Quire useful, most recent time found me a set-up option i didn't know about and saved a phone call to helpline. Reviewed on: 31st March 2022
Robert Isaacson's avatar
Robert Isaacson

Big help!

5
Definitely the best I’ve come across Reviewed on: 31st March 2022
Selen's avatar
Selen

Only online chatbot to answer my query first time!

5
Impressed with how easy Cora is to use, and how it registers questions and answers them with ease. Definitely the best experience I've had with a chatbot! Reviewed on: 31st March 2022
Faye Hughes's avatar
Faye Hughes

Very easy to use a great service

5
Assisted with resetting isa ive been at natwest a long time love the online banking app and cora Reviewed on: 31st March 2022
Carol Anne Gregory-davies's avatar
Carol Anne Gregory-davies

Quick and helpful

5
Easy to use with confidence of security. Reviewed on: 31st March 2022
Susan leslie's avatar
Susan leslie

Efficiency

5
Quick and efficient response to my request Reviewed on: 31st March 2022
astridmckeown@btinternet.com's avatar
[email protected]

Quick response

5
Answered my question very quickly and thoroughly. Reviewed on: 31st March 2022
Lyn Griffin's avatar
Lyn Griffin

They are good

5
She helped me finger out where my card is and it no it way and now I don’t feel worried anymore I think they are a good bank at keeping everything safe but there is room for Improvements Reviewed on: 31st March 2022
Kelly's avatar
Kelly

Very helpful

5
Straight to the point and explained perfectly, thanks. Reviewed on: 31st March 2022
Craig McMonagle's avatar
Craig McMonagle

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