NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Efficiency

Quick and efficient response to my request Reviewed on: 31st March 2022

Quick response

Answered my question very quickly and thoroughly. Reviewed on: 31st March 2022

They are good

She helped me finger out where my card is and it no it way and now I don’t feel worried anymore I think they are a good bank at keeping everything safe but there is room for Improvements Reviewed on: 31st March 2022

Very helpful

Straight to the point and explained perfectly, thanks. Reviewed on: 31st March 2022

Quick and easy to use

Lost my business debit card and needed to know how to apply for a new one. Reviewed on: 31st March 2022

Excellent service

Very good and effective service. Quick and easy to use Reviewed on: 31st March 2022

Very helpful

Simple & very easy to use Very helpful & would recommend to use if help needed Reviewed on: 31st March 2022

Digital assistant - has all the basics

If you have a standard type question then Cora is pretty useful, acting in a similar way to an interactive FAQ guide without digging through lots of useless info. Good selection options to drill into what you are after and you can get through to a real person if the query is more difficult to answer than the stock responses. Reviewed on: 31st March 2022

Very efficient, quick and clear response.

I got all the details that I needed very quickly and they were clear. Reviewed on: 31st March 2022

Great bank and services

Very responsive to issues. Cora is intelligent. Bank resolves problems quickly. Communication and check in from the bank are great. Reviewed on: 31st March 2022