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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
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1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

A FRIEND AT THE BANK

5
Having Cora on the side of my computer screen is very reassuring -it's like having a friend at the bank that knows the answers and is very calm no matter how daft the question. I was sad when many banks closed, but to be fair, it's easier to talk to Cora than get to town and join a queue. Reviewed on: 31st March 2022
Kate Farminer's avatar
Kate Farminer

Very helpful service

5
Always a qick and helpful service Reviewed on: 31st March 2022
Bill Hadall's avatar
Bill Hadall

Fast, appropriate advice

5
Lots of advice received very quickly. Reviewed on: 31st March 2022
Jenni McGhie's avatar
Jenni McGhie

Cora

5
Very helpful, easy instructions to follow Reviewed on: 31st March 2022
Christine's avatar
Christine

Great time saving

5
Brilluant ai assistant very easy to change address in few second fabolus Reviewed on: 31st March 2022
MUHAMMAD HASAN AMIN's avatar
MUHAMMAD HASAN AMIN

about my ISA

5
the questions that I asked about my ISA and the replies that I got were very good Reviewed on: 31st March 2022
boyd gordon's avatar
boyd gordon

Great Service and fast

5
quick and easy, no hassle, smooth experience Reviewed on: 31st March 2022
Jacqueline Hollows's avatar
Jacqueline Hollows

Excellent experience

5
Super fast and effective banking experience Reviewed on: 31st March 2022
Jamie Picken's avatar
Jamie Picken

quickest autochat

5
recently had reason to check a doubtful email for authenticity and was very pleased with the speed of the response. Almost like the old TV comedy show, my questions were answered before I asked them! Reviewed on: 31st March 2022
Bob Smith's avatar
Bob Smith

Pretty useful

4
I have used Cora few times now. Quire useful, most recent time found me a set-up option i didn't know about and saved a phone call to helpline. Reviewed on: 31st March 2022
Robert Isaacson's avatar
Robert Isaacson

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