NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Great time saving

Brilluant ai assistant very easy to change address in few second fabolus Reviewed on: 31st March 2022

about my ISA

the questions that I asked about my ISA and the replies that I got were very good Reviewed on: 31st March 2022

Great Service and fast

quick and easy, no hassle, smooth experience Reviewed on: 31st March 2022

Excellent experience

Super fast and effective banking experience Reviewed on: 31st March 2022

quickest autochat

recently had reason to check a doubtful email for authenticity and was very pleased with the speed of the response. Almost like the old TV comedy show, my questions were answered before I asked them! Reviewed on: 31st March 2022

Pretty useful

I have used Cora few times now. Quire useful, most recent time found me a set-up option i didn't know about and saved a phone call to helpline. Reviewed on: 31st March 2022

Big help!

Definitely the best I’ve come across Reviewed on: 31st March 2022

Only online chatbot to answer my query first time!

Impressed with how easy Cora is to use, and how it registers questions and answers them with ease. Definitely the best experience I've had with a chatbot! Reviewed on: 31st March 2022