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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

RBS Business Account

5
I have had a RBS business account for 3 years during which time RBS have been very supportive and the use of FreeAgent has been outstanding. I recently stopped reading and closed the account using Cora which was extremely simple, straightforward and quick. Cora was first class and stress free Reviewed on: 31st March 2022
P Reilly's avatar
P Reilly

Gooo Cora

5
Dry happy with Cora online service, answered my question, not only explaining what/where to go, it included a video how to do it… Well done Cora Reviewed on: 31st March 2022
Alyson Tait's avatar
Alyson Tait

Very effective

5
After an initial problem today due to my typing in too much information the response was speedy and effective. Reviewed on: 31st March 2022
Dr Cen Williams's avatar
Dr Cen Williams

My review

4
Easy enough, she popped up and did what I asked Reviewed on: 31st March 2022
andyhayburn@hotmail.co.uk's avatar
[email protected]

Digital Assistant

5
Very quick to give me the information I required Reviewed on: 31st March 2022
Kevan's avatar
Kevan

Great use if AI

5
Cora is able to answer any questions without having to call NatWest. Great product. Reviewed on: 31st March 2022
Sarah Graham's avatar
Sarah Graham

I needed to replace my card readerbatteries

5
The response was accurate and concise. I had the battery compartment opened in seconds. Thank you Cora. Reviewed on: 31st March 2022
James Latimer's avatar
James Latimer

Good service

5
Nastiest is always available and coral has just helped me Reviewed on: 31st March 2022
Evelyn Stanton's avatar
Evelyn Stanton

Cora changed my home address, and I liked it

5
Efficiently changed my home address on my bank account record. Great work Cora! Reviewed on: 31st March 2022
Mike Roebuck's avatar
Mike Roebuck

Cora was very efficient

5
Very efficient on the chat service Reviewed on: 31st March 2022
Mrs Crane's avatar
Mrs Crane

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