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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Digital Assistant

5
Very quick to give me the information I required Reviewed on: 31st March 2022
Kevan's avatar
Kevan

Great use if AI

5
Cora is able to answer any questions without having to call NatWest. Great product. Reviewed on: 31st March 2022
Sarah Graham's avatar
Sarah Graham

I needed to replace my card readerbatteries

5
The response was accurate and concise. I had the battery compartment opened in seconds. Thank you Cora. Reviewed on: 31st March 2022
James Latimer's avatar
James Latimer

Good service

5
Nastiest is always available and coral has just helped me Reviewed on: 31st March 2022
Evelyn Stanton's avatar
Evelyn Stanton

Cora changed my home address, and I liked it

5
Efficiently changed my home address on my bank account record. Great work Cora! Reviewed on: 31st March 2022
Mike Roebuck's avatar
Mike Roebuck

Cora was very efficient

5
Very efficient on the chat service Reviewed on: 31st March 2022
Mrs Crane's avatar
Mrs Crane

Very Helpful very Satisfactory Service

5
Very helpful and straight to the point. Helped with my question succinctly and then offered help with any further queries. Excellent experience from start to end. Reviewed on: 31st March 2022
lorniecat122@gmail.com's avatar
[email protected]

Excellent

5
Great help. Quick and easy to find a solution. Reviewed on: 31st March 2022
Freya 's avatar
Freya

Quick. Easy. Helpful

5
Log onto app and access help button. Cora answered question quickly and efficiently. Thanks! Reviewed on: 31st March 2022
HKW's avatar
HKW

my review title is to nominated system of banking uk

5
i have check all the details of system uk according to banking online or by bank is too good accurate and the staff of the banking communication skills extra perfect fully agreed with this system Reviewed on: 31st March 2022
Muhammad sami's avatar
Muhammad sami

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