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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Nat west review

5
Helpful and effecient both on line and in the bank. Patient at explaining situations Long history of using this bank and very happy with it Reviewed on: 31st March 2022
Christina Miles's avatar
Christina Miles

Very Quick Service

5
Wanted to reactivate an old ISA account and was sorted in less than 1 minute Reviewed on: 31st March 2022
Keith Newman's avatar
Keith Newman

Rubbish

1
Totally incorrect advice, sends you to the wrong place. Reviewed on: 31st March 2022
Dennis Burton's avatar
Dennis Burton

Excellent Service

5
Cora is a fast, efficient and friendly way to sort your banking queries. It is easy to use and very clear. Reviewed on: 31st March 2022
Susan Kay's avatar
Susan Kay

RBS Business Account

5
I have had a RBS business account for 3 years during which time RBS have been very supportive and the use of FreeAgent has been outstanding. I recently stopped reading and closed the account using Cora which was extremely simple, straightforward and quick. Cora was first class and stress free Reviewed on: 31st March 2022
P Reilly's avatar
P Reilly

Gooo Cora

5
Dry happy with Cora online service, answered my question, not only explaining what/where to go, it included a video how to do it… Well done Cora Reviewed on: 31st March 2022
Alyson Tait's avatar
Alyson Tait

Very effective

5
After an initial problem today due to my typing in too much information the response was speedy and effective. Reviewed on: 31st March 2022
Dr Cen Williams's avatar
Dr Cen Williams

My review

4
Easy enough, she popped up and did what I asked Reviewed on: 31st March 2022
andyhayburn@hotmail.co.uk's avatar
[email protected]

Digital Assistant

5
Very quick to give me the information I required Reviewed on: 31st March 2022
Kevan's avatar
Kevan

Great use if AI

5
Cora is able to answer any questions without having to call NatWest. Great product. Reviewed on: 31st March 2022
Sarah Graham's avatar
Sarah Graham

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