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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent service

5
Answered all my questions, quickly & effortlessly. Reviewed on: 31st March 2022

Just like a human

5
Using Cora was just like talking to a human. Got the answers very quickly, in fact had trouble reading the answers before more info came in. Reviewed on: 31st March 2022

Very easy to use

5
Quick and easy No waiting time on the phone Sorted within a couple of minutes Reviewed on: 31st March 2022

Money matters

5
When you have trouble she trys to solve it 99 times she does Reviewed on: 31st March 2022

Great bot

5
Great bot. Gives relevant responses 9/10 times correctly. Reviewed on: 31st March 2022

Good experience

5
Very happy with Natwest super super super doopa Reviewed on: 31st March 2022

Nat west review

5
Helpful and effecient both on line and in the bank. Patient at explaining situations Long history of using this bank and very happy with it Reviewed on: 31st March 2022

Very Quick Service

5
Wanted to reactivate an old ISA account and was sorted in less than 1 minute Reviewed on: 31st March 2022

Rubbish

1
Totally incorrect advice, sends you to the wrong place. Reviewed on: 31st March 2022

Excellent Service

5
Cora is a fast, efficient and friendly way to sort your banking queries. It is easy to use and very clear. Reviewed on: 31st March 2022

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