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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick, accurate and easy to understand.

5
Cora answered my query very quickly. She checked the subject of my query and gave me clear instructions on what to do. Reviewed on: 31st March 2022

Cora is brilliant

5
Cora is an amazing digital assistant, no need to call anyone - you are just guided and its so easy to follow the instructions! Thanks Cora & Natwest. Reviewed on: 31st March 2022

Natwest

5
Great service Natwest. Very easy to use. Reviewed on: 31st March 2022

Chat with cora

5
Not much at present as I am new customer Reviewed on: 31st March 2022

Excellent service

5
Answered all my questions, quickly & effortlessly. Reviewed on: 31st March 2022

Just like a human

5
Using Cora was just like talking to a human. Got the answers very quickly, in fact had trouble reading the answers before more info came in. Reviewed on: 31st March 2022

Very easy to use

5
Quick and easy No waiting time on the phone Sorted within a couple of minutes Reviewed on: 31st March 2022

Money matters

5
When you have trouble she trys to solve it 99 times she does Reviewed on: 31st March 2022

Great bot

5
Great bot. Gives relevant responses 9/10 times correctly. Reviewed on: 31st March 2022

Good experience

5
Very happy with Natwest super super super doopa Reviewed on: 31st March 2022

Review NatWest Group - Cora: Digital assistant now

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