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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Amazing .

5
Gave me an instant reply to my query. Reviewed on: 31st March 2022

great

5
Quick and easy way to update your details online Reviewed on: 31st March 2022

The right answer everytime

5
No matter what I ask, Cora has the answer Reviewed on: 31st March 2022

Speedy online help

4
The best online help I have had from an organisation Reviewed on: 31st March 2022

Vote for Cora

5
Really efficient and easy to use! Reviewed on: 31st March 2022

very comprehensive answers

5
Very fast and informative. As I said above: very comprehensive answers Reviewed on: 31st March 2022

Quick, accurate and easy to understand.

5
Cora answered my query very quickly. She checked the subject of my query and gave me clear instructions on what to do. Reviewed on: 31st March 2022

Cora is brilliant

5
Cora is an amazing digital assistant, no need to call anyone - you are just guided and its so easy to follow the instructions! Thanks Cora & Natwest. Reviewed on: 31st March 2022

Natwest

5
Great service Natwest. Very easy to use. Reviewed on: 31st March 2022

Chat with cora

5
Not much at present as I am new customer Reviewed on: 31st March 2022

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