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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick easy to use

5
Even with my spelling mistakes it knew what I wanted to do and activated my request Reviewed on: 31st March 2022
Sandie's avatar
Sandie

very good

5
A very easy and straight forward experience not often found with chat bots. informative and helpful Reviewed on: 31st March 2022
clare's avatar
clare

Hassle free service

5
So easy to use the Cora assistant and instantly resolved my enquiry, stress free and straight forward. Reviewed on: 31st March 2022
D38s's avatar
D38s

always help full and easy

5
this bank have been always very easy and helpful ,I can give 100 out of 100 . Reviewed on: 31st March 2022
shaheera khan's avatar
shaheera khan

Change of Address

5
Very swift and painless and after normal opening hours Reviewed on: 31st March 2022
Margie James's avatar
Margie James

Grate

5
So helpful reactivate my ISA. Quick and easy Reviewed on: 31st March 2022
Matthew's avatar
Matthew

Amazing .

5
Gave me an instant reply to my query. Reviewed on: 31st March 2022
Liam Hesketh's avatar
Liam Hesketh

great

5
Quick and easy way to update your details online Reviewed on: 31st March 2022
claire commander's avatar
claire commander

The right answer everytime

5
No matter what I ask, Cora has the answer Reviewed on: 31st March 2022
Sharon Pfleger-Taylor's avatar
Sharon Pfleger-Taylor

Speedy online help

4
The best online help I have had from an organisation Reviewed on: 31st March 2022
Jane Woodward's avatar
Jane Woodward

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