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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Hassle free service

5
So easy to use the Cora assistant and instantly resolved my enquiry, stress free and straight forward. Reviewed on: 31st March 2022

always help full and easy

5
this bank have been always very easy and helpful ,I can give 100 out of 100 . Reviewed on: 31st March 2022

Change of Address

5
Very swift and painless and after normal opening hours Reviewed on: 31st March 2022

Grate

5
So helpful reactivate my ISA. Quick and easy Reviewed on: 31st March 2022

Amazing .

5
Gave me an instant reply to my query. Reviewed on: 31st March 2022

great

5
Quick and easy way to update your details online Reviewed on: 31st March 2022

The right answer everytime

5
No matter what I ask, Cora has the answer Reviewed on: 31st March 2022

Speedy online help

4
The best online help I have had from an organisation Reviewed on: 31st March 2022

Vote for Cora

5
Really efficient and easy to use! Reviewed on: 31st March 2022

very comprehensive answers

5
Very fast and informative. As I said above: very comprehensive answers Reviewed on: 31st March 2022

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