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NatWest Group - Cora: Digital assistant reviews

3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

It works when I need it

5
Any time, any day the Cora on-line banking system is accessible and Easton use Reviewed on: 31st March 2022

Fabulous and easy

5
So easy to use and straight forward Reviewed on: 31st March 2022

Quick address change

5
The address change was a seamless journey and very quick and efficient Reviewed on: 31st March 2022

Excellent service

5
Great service as always from RBS Reviewed on: 31st March 2022

Excellent

5
Quick efficient knowledgeable just what I needed Reviewed on: 31st March 2022

Very likely

5
Excellent service will definitely use again Reviewed on: 31st March 2022

Amazing

5
Really helpful , it helped straight away Reviewed on: 31st March 2022

Great Service

5
Easy to use and clear instructions Reviewed on: 31st March 2022

superb

5
superb services always ,super easy and quick Reviewed on: 31st March 2022

Nice App

5
Cora is easy and nice to use. Save lots of harrazds. Reviewed on: 31st March 2022

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