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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Great app

5
always easy to use, quick response and knowledgeable Reviewed on: 1st April 2022

Very quick and helpful

5
Very quick response and helpful replies Many thanks! Reviewed on: 1st April 2022

Yep, recommended

5
Very helpful, very specific and quick to respond! Reviewed on: 1st April 2022

Efficient digital assistant

5
This virtual assistant is absolutely amazing. Saves you the hassle of having to be on a call queue and pretty much have useful information that can help with your query or concern. Absolutely fantastic and user friendly !!!!! Reviewed on: 1st April 2022

24-7 assistance

5
Fantastic and easy access to online help whenever I need it. Reviewed on: 1st April 2022

Quick and helpful

5
It nice to have something there when you need some help and 9 times out of 10 cora has the answer Reviewed on: 1st April 2022

Useless

1
Absolutely useless, didn't even appear when I needed it despsite the fact I loaded the website and app serveral times on different devices. Reviewed on: 31st March 2022

Fantastic assistant when it comes to banking

5
Use this service a couple of times recently and find it very useful. Reviewed on: 31st March 2022

It works when I need it

5
Any time, any day the Cora on-line banking system is accessible and Easton use Reviewed on: 31st March 2022

Fabulous and easy

5
So easy to use and straight forward Reviewed on: 31st March 2022

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