NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

24-7 assistance

Fantastic and easy access to online help whenever I need it. Reviewed on: 1st April 2022

Quick and helpful

It nice to have something there when you need some help and 9 times out of 10 cora has the answer Reviewed on: 1st April 2022

Useless

Absolutely useless, didn't even appear when I needed it despsite the fact I loaded the website and app serveral times on different devices. Reviewed on: 31st March 2022