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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick, easy to use via app, answered my query within seconds

4
Quick, easy to use via app, answered my query within seconds Reviewed on: 1st April 2022

Very quick, efficient service

5
Answered my question promptly and opened new account within minutes - very efficient service for busy people!! Reviewed on: 1st April 2022

Stress free, easy to use

5
If I ever have an issue I always get it solved through Cora, straight forward and easy to use. Reviewed on: 1st April 2022

Quick and easy to use

5
At last a chat bot with answers, there has obviously been some time and effort put into actually making this service useful rather than just directing you to other forms of contact Reviewed on: 1st April 2022

Quick reply

5
I am very happy your support every time sorting my problems Reviewed on: 1st April 2022

Very Helpful

5
Cora was very helpful in answering any queries i had. Reviewed on: 1st April 2022

Top notch

5
Always someone to help either cora or a phone call, they were super during lock down and helped keep my business afloat Reviewed on: 1st April 2022

Monthly charges query

4
Was very quick to get through to an agent who swiftly helped me with my issue Reviewed on: 1st April 2022

EFFICIENT

5
EFFICIENT, WARM AND FRIENDLY EXPERIENCE IN BANK. OVERALL SATISFIED CUSTOMER. Reviewed on: 1st April 2022

Fast service

5
Fast straightforward service, easy to use Reviewed on: 1st April 2022

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