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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
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Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

Effective, knowledgeable and quick.

5
Personally I had an outstanding service with Cora. My request was answered efficiently and effectively, leaving me very satirised. This great service allows me to feel confident when I bank with NatWest, ensuring that I am constantly getting the best customer service possible. Thank you so much! X Reviewed on: 1st April 2022
Megan G's avatar
Megan G

Excellent

5
Excellent facility & speedy response Reviewed on: 1st April 2022
Judith Kent's avatar
Judith Kent

Quick and correct answers

5
Cora always is a professional for quiries, when I'm in online trying to get a good advice and following to Coras's instructions it's easy to find a solution Reviewed on: 1st April 2022
Gaida Jurjane's avatar
Gaida Jurjane

Great and straightforward service

5
I am very please with the services provided and the fast and prompt response Reviewed on: 1st April 2022
Silviana Iordache's avatar
Silviana Iordache

Cora is very efficient

5
cora was extremely helpful, not only did it save me time, but also helped me conduct my banking despite being very shy to talk on the phone. Reviewed on: 1st April 2022
munglebrush@googlemail.com's avatar
[email protected]

Easy, quick, effective

5
A really easy, effective way to answer queries. Gets to the problem quickly and gives a solution… never been let down yet! Reviewed on: 1st April 2022
kit.mcauley@gmail.com's avatar
[email protected]

Quick, easy to use via app, answered my query within seconds

4
Quick, easy to use via app, answered my query within seconds Reviewed on: 1st April 2022
jacquifarrants@hotmail.com's avatar
[email protected]

Very quick, efficient service

5
Answered my question promptly and opened new account within minutes - very efficient service for busy people!! Reviewed on: 1st April 2022
Leanne Fletcher's avatar
Leanne Fletcher

Stress free, easy to use

5
If I ever have an issue I always get it solved through Cora, straight forward and easy to use. Reviewed on: 1st April 2022
Kaitlyn's avatar
Kaitlyn

Quick and easy to use

5
At last a chat bot with answers, there has obviously been some time and effort put into actually making this service useful rather than just directing you to other forms of contact Reviewed on: 1st April 2022
Verna 's avatar
Verna

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