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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent service

5
Always good service and easy to follow Reviewed on: 1st April 2022
Billy Abbott's avatar
Billy Abbott

Fast and Efficient

5
I found the digital assistant Cora Fast and efficient . Answered my query. Very pleased with the service. Thank you. Reviewed on: 1st April 2022
Lillian's avatar
Lillian

CORA Supports Customers

4
CORA was able to quickly advise on a transaction concern, which meant I was not hanging on the phone. Reviewed on: 1st April 2022
Kerry Smith's avatar
Kerry Smith

Excellent sevice

5
very straight forward & easy to use. Reviewed on: 1st April 2022
Richard Fairbrother's avatar
Richard Fairbrother

Good staff

4
Brilliant honesty staff , always willing to help and a very good online service. Reviewed on: 1st April 2022
Carlos Rodrigues's avatar
Carlos Rodrigues

Quick update of my change of address

5
quick and efficient service on chat Reviewed on: 1st April 2022
Anonymous's avatar
Anonymous

Effective, knowledgeable and quick.

5
Personally I had an outstanding service with Cora. My request was answered efficiently and effectively, leaving me very satirised. This great service allows me to feel confident when I bank with NatWest, ensuring that I am constantly getting the best customer service possible. Thank you so much! X Reviewed on: 1st April 2022
Megan G's avatar
Megan G

Excellent

5
Excellent facility & speedy response Reviewed on: 1st April 2022
Judith Kent's avatar
Judith Kent

Quick and correct answers

5
Cora always is a professional for quiries, when I'm in online trying to get a good advice and following to Coras's instructions it's easy to find a solution Reviewed on: 1st April 2022
Gaida Jurjane's avatar
Gaida Jurjane

Great and straightforward service

5
I am very please with the services provided and the fast and prompt response Reviewed on: 1st April 2022
Silviana Iordache's avatar
Silviana Iordache

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