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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and appropriate help

5
Quick and appropriate help. Good for answering everyday queries quickly. Reviewed on: 1st April 2022

Was easily accessible,quick,simple and effective.

5
Cora was able to help me resolve my concerns quickly and effectively with an instant and easily assessable service which is available 24/7 which provides all users of NatWest a consistent reassurance that all issues can and will be resolved as quickly and efficiently as possible. Reviewed on: 1st April 2022

CL

5
Very quick and easy experience. Reviewed on: 1st April 2022

Helpful

5
Helpful and connects to the right department Reviewed on: 1st April 2022

Excellent service

5
Always good service and easy to follow Reviewed on: 1st April 2022

Fast and Efficient

5
I found the digital assistant Cora Fast and efficient . Answered my query. Very pleased with the service. Thank you. Reviewed on: 1st April 2022

CORA Supports Customers

4
CORA was able to quickly advise on a transaction concern, which meant I was not hanging on the phone. Reviewed on: 1st April 2022

Excellent sevice

5
very straight forward & easy to use. Reviewed on: 1st April 2022

Good staff

4
Brilliant honesty staff , always willing to help and a very good online service. Reviewed on: 1st April 2022

Quick update of my change of address

5
quick and efficient service on chat Reviewed on: 1st April 2022

Review NatWest Group - Cora: Digital assistant now

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