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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

CORA Supports Customers

4
CORA was able to quickly advise on a transaction concern, which meant I was not hanging on the phone. Reviewed on: 1st April 2022

Excellent sevice

5
very straight forward & easy to use. Reviewed on: 1st April 2022

Good staff

4
Brilliant honesty staff , always willing to help and a very good online service. Reviewed on: 1st April 2022

Quick update of my change of address

5
quick and efficient service on chat Reviewed on: 1st April 2022

Effective, knowledgeable and quick.

5
Personally I had an outstanding service with Cora. My request was answered efficiently and effectively, leaving me very satirised. This great service allows me to feel confident when I bank with NatWest, ensuring that I am constantly getting the best customer service possible. Thank you so much! X Reviewed on: 1st April 2022

Excellent

5
Excellent facility & speedy response Reviewed on: 1st April 2022

Quick and correct answers

5
Cora always is a professional for quiries, when I'm in online trying to get a good advice and following to Coras's instructions it's easy to find a solution Reviewed on: 1st April 2022

Great and straightforward service

5
I am very please with the services provided and the fast and prompt response Reviewed on: 1st April 2022

Cora is very efficient

5
cora was extremely helpful, not only did it save me time, but also helped me conduct my banking despite being very shy to talk on the phone. Reviewed on: 1st April 2022

Easy, quick, effective

5
A really easy, effective way to answer queries. Gets to the problem quickly and gives a solution… never been let down yet! Reviewed on: 1st April 2022

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