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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Cora

5
Excellent service always at hand Reviewed on: 1st April 2022
kossar Qureshi's avatar
kossar Qureshi

good

4
easy to use unlike some robots- but would really prefer a person Reviewed on: 1st April 2022
Alexander Beveridge 's avatar
Alexander Beveridge

VERY VERY EASY..THANKS

5
TOP MARKS AND VERY EASY..I WILL KEEP WITH THIS BANK Reviewed on: 1st April 2022
Paul Kolebuk's avatar
Paul Kolebuk

Very efficient.

5
Great, quick and efficient help every time I use it. Reviewed on: 1st April 2022
Svetlana's avatar
Svetlana

Always solves my problems. Really helpful.

5
This online banking service is the best AI I’ve ever used. It always understands what you want and if it can’t help you it will put you through to a person on the phone. My favourite online banking app too. So easy and simple to use but still safe and secure. Reviewed on: 1st April 2022
Emily Foster's avatar
Emily Foster

accurate answers

5
I had a question about out new mortgage and Vora gave me the answer I was seeking for. most important is that the given answer was not only correct but straight into the point. Reviewed on: 1st April 2022
Emilio Alberto's avatar
Emilio Alberto

Quick and appropriate help

5
Quick and appropriate help. Good for answering everyday queries quickly. Reviewed on: 1st April 2022
Teagan Wright's avatar
Teagan Wright

Was easily accessible,quick,simple and effective.

5
Cora was able to help me resolve my concerns quickly and effectively with an instant and easily assessable service which is available 24/7 which provides all users of NatWest a consistent reassurance that all issues can and will be resolved as quickly and efficiently as possible. Reviewed on: 1st April 2022
Caitlin Murrell's avatar
Caitlin Murrell

CL

5
Very quick and easy experience. Reviewed on: 1st April 2022
Delia Lawson's avatar
Delia Lawson

Helpful

5
Helpful and connects to the right department Reviewed on: 1st April 2022
flo DR's avatar
flo DR

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