NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Quick and appropriate help

Quick and appropriate help. Good for answering everyday queries quickly. Reviewed on: 1st April 2022

Was easily accessible,quick,simple and effective.

Cora was able to help me resolve my concerns quickly and effectively with an instant and easily assessable service which is available 24/7 which provides all users of NatWest a consistent reassurance that all issues can and will be resolved as quickly and efficiently as possible. Reviewed on: 1st April 2022