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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick answers.

5
My problem get solved. Thank you Reviewed on: 1st April 2022

Fast talk

5
Easy to connect and contact the advisor. Reviewed on: 1st April 2022

On line help querie

4
Clear quick and accurate, good assistant Reviewed on: 1st April 2022

successful outcome

5
Cora helped me to cancel my lost debit card and arranged for a new one to be sent Reviewed on: 1st April 2022

Makes everything smoother!

5
Extremely helpful - I've experienced hitches or redirects with other digital assistants but never with Natwest's Cora. I rarely have the time for phone calls and when this is the only option this usually means me putting off making changes or updating bank details, but this makes it so much easier. Fantastic. Reviewed on: 1st April 2022

handy

5
Very helpful and quick to use , saves a lot of time Reviewed on: 1st April 2022

Innovative Chat Bot -Cora

5
Very easy to use apps, and bot is very friendly and helpful. Great customer support Reviewed on: 1st April 2022

easy to use

4
Prompt response, all issues to date easily sorted. Reviewed on: 1st April 2022

Cora

5
Excellent service always at hand Reviewed on: 1st April 2022

good

4
easy to use unlike some robots- but would really prefer a person Reviewed on: 1st April 2022

Review NatWest Group - Cora: Digital assistant now

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