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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Useless

1
The problem with Cora , is the problem with the whole web site . It is not integrated, it has password restrictions that disallow Google recommended passwords, I could go on but if I say I have spent the last full hour trying to just find an insurance document you'll begin to understand teh issue - too many title pages - too many attempts to be clever with illustrations , just an outrageous fantasy that might please the directors , but useless to me , and I suspect many many others . Reviewed on: 1st April 2022
Sheamus Maher's avatar
Sheamus Maher

card problem

5
I didn't know how I can unblock my card. Reviewed on: 1st April 2022
Sharareh Tahbaz's avatar
Sharareh Tahbaz

Quick, helpful, polite and efficient

5
Needed to speak to an agent, didn't take long at all to get through, agent was polite and helpful and resolved the issue I had quickly Reviewed on: 1st April 2022
Jack Veness's avatar
Jack Veness

Easy to use

5
Easy to use and faster than a phone call Reviewed on: 1st April 2022
Stephen Newbold 's avatar
Stephen Newbold

excellent service

5
I have just moved house and this service was by far the easiest system for notifying my change of address I have had to use Reviewed on: 1st April 2022
douglas yeates's avatar
douglas yeates

Cora is a rock star

5
Put simply: everything I wanted came from Cora...give her a pay rise and extra holiday (actually scrap the holiday) I want Cora on call 24/7! Reviewed on: 1st April 2022
Simon Whitehead's avatar
Simon Whitehead

Quick answers.

5
My problem get solved. Thank you Reviewed on: 1st April 2022
Edith Adeszko's avatar
Edith Adeszko

Fast talk

5
Easy to connect and contact the advisor. Reviewed on: 1st April 2022
DeValois's avatar
DeValois

On line help querie

4
Clear quick and accurate, good assistant Reviewed on: 1st April 2022
William Brown's avatar
William Brown

successful outcome

5
Cora helped me to cancel my lost debit card and arranged for a new one to be sent Reviewed on: 1st April 2022
Richard Arthur's avatar
Richard Arthur

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